Hi, Recently I had a buyer purchase 2 items from me. I combined shipping of them and they were delivered as expected. The buyer started complaining to me about one item, claiming it was INAD, but the listing very clearly described exactly what was shipped to the buyer. There was a 1-letter typo in the title. He says the item is too small, but the measurements were clearly shown in the pictures and specifically detailed in the listing text. I haven't seen a new case filed with eBay, or maybe it was just outright denied. He left bad reviews on both items he received. I can deal with his complaint about the item in dispute, but he left further negative reviews on the other item he received. He specifically says the review is not for the item it's tied to, but for another one. It also contains personal attacks that cannot be reasonably viewed as constructive criticism. I submitted a request for removal, and was denied by the automated system. Anybody who reads that review will see it is in violation of eBay policy, so I'd like to ask a human to read it and make a decision. I've tried via the site and app, but can't get to the point of reaching a support rep. How can I get this addressed soon?
