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Negative Feedback

Discussion
Special Categories
eBay Developers Program
Traditional APIs
Orders, resolutions and feedback API

ieyecare
137 View listings
PLEASE HELP GET MY MONEY BACK

Dear all: I need your help. I recently paid for an item after back and forth texting with a seller. He finally agreed to the sale but I couldn't pay him through Ebay at the time. He then asked me to pay through PayPal, bypassing Ebay. I researched this practice and found out it was not advisable. He then agreed to get pay the original way. I paid through Ebay and got an email saying the item had been sent. However, there is no tracking number in the email! My bank has paid for the item and I have yet to receive it. The seller has stopped answering my texts and emails. On top of this, the purchase does NOT show on my account, ANYWHERE! I realize I might been taken but can't find a way to file an Ebay complaint since there is no purchase history. Can anyone tell me what to do, please? Thank you kindly.
1 month agolast reply yesterday at 1:56 PM
3
Question
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System error allows 3 buyers for a single listed item. One canceled order left a negative review. EBAY- denied my request for removal because I canceled the order not the buyer, even though that's what I was informed to do by the EBAY help chat.
I've been an ebay member and buyer since 2005. Less than two weeks ago, I started selling my old collectibles on ebay. I made over 40 sales and everything was going smooth. Then, I listed a single item last Friday and when I woke up, I had 3 different buyers who had bought and paid for the item. I double checked the listing and it was listed as a quantity of 1. Through the help chat and articles it said I had to cancel the extra orders. I canceled two of the orders and explained what happened. One of them who is a reseller, left me negative feedback after I explained. I sent him screenshots verifying everything and asked that he take down his review. He hasn't responded and ebay denied my request for the removal of the negative feedback because I was the one who canceled the order and not the buyer, even though that's exactly what I was informed to do from the same help chat. My rating went from 100% to 83%. Any other sellers ever experience anything like this? Any suggestions beyond contacting the buyer again and requesting removal? Thanks in advance.
2005dylanh
Posted 5 days ago • Last reply 3 days ago
1
Question
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High-Value Return Fraud: 40-Lb Weight Discrepancy Ignored & Unfair Negative Balance
"I am looking for advice or insight from other sellers who have dealt with high-value return fraud. Completely unacceptable. I was left with an unfair negative balance of $6,000 because eBay completely ignored a documented 40-pound weight discrepancy on a fraudulent return. I shipped 78 lbs of high-value industrial inventory, and the buyer manipulated the return to send back a fraction of that weight. Instead of investigating actual mail fraud and grand larceny, support hid behind automated delivery scans and dismissed an official federal IC3 cybercrime report as 'having nothing to do with eBay.' Offering a tiny fee credit while sticking a seller with thousands in losses due to platform-enabled fraud is disgraceful. Has anyone else successfully fought a negative balance when carriers and tracking data proved a massive weight shortage? Any advice on next steps would be greatly appreciated."
mishstools4you
Posted 2 weeks ago
0
Discussion
Special Categories
eBay Developers Program

zimm3210
82 View listings
Help and Contact Page Useless

I made two purchases from two different sellers. They said their product was delivered but NO it wasn't or I never received it. I contacted both sellers who were no help at all, so I've been trying to contact eBay. This process is totally impossible! I cannot send an email to report the seller because eBay doesn't have an option for no seller name and won't send it without one. I don't have a name because the purchases are no longer in my purchase history NOR are the sellers showing up in eBay. How do I get a record of the emails between us. How do these things just disappear? I've tried for days to contact eBay but their contact and help page is a joke. Nothing leads to nothing. I've been on an endless circle trying to get this resolved. AI doesn't help it only says the same thing repeatedly. EBAY YOU NEED TO DO BETTER! How can I report these sellers without a name or no longer in my history? I sent a call request to no avail, twice! I've sent an email they offered on their page, finally, to no avail. How do I get a hold of a human at eBay and how can I get my money back? I am so frustrated I could scream! This is unacceptable customer service! We spend our money here we should be able to talk to someone if we come across a problem that your "help" page does not cover! Again, eBay do better and send me my two refunds.
2 weeks agolast reply 2 weeks ago
2
Question
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Navigating Online Marketplaces: Sharing Experiences and Solutions
Many of us have turned to online marketplaces like eBay for purchasing unique or hard-to-find items. However, experiences can vary widely, and encountering fraudulent sellers is unfortunately not uncommon. Imagine you purchased a waxed jacket from a seller who claimed it was a Barbour brand , but upon receiving it, realized it was a cheap knockoff . After trying to resolve this through eBay's resolution center, you find yourself in a situation where the platform denies your claim, especially after you sought help from your credit card company. Discussion Points: Have you ever faced a similar situation when purchasing items online? How did you handle it? What steps do you believe should be taken when you receive a counterfeit item? Should the approach differ between contacting the online platform and your credit card company? What improvements would you suggest for online marketplaces to better handle such disputes? How can buyers protect themselves from scams and ensure that the items they purchase are authentic? Share your stories and advice, and let’s collectively brainstorm ways to enhance our online shopping experiences!
turbo-7433
Posted 1 month ago • Last reply 1 month ago
2
Discussion
Buying & Selling
New to selling on eBay

tr1bal3r0
10 View listings
Why I would never use eBay if I had the chance not to! Extremely disappointed with the Support!

I do not expect ( I do not want to get the money after all the time wasted with you ) to receive my money back. Please, do not promise or waste my time. I have received dozens of promises and never got my money back. The purpose of this post is to reach the Management and see how my case has been handled since November 2024 . Then I want the Management to realize that they lost me as a client for Â£4.39 and I have been registered for more than 14 years. Shame on you, eBay! You are a disgrace! --- My complete story is below: 1. On 19.11.2024 at 21:15 I got an e-mail with Email reference ID: [ #7d2b4fa37a9b4a90b1bcf8efd54f4***# ] that I can request my money back in amount of -Â£4.39 by 19.12.2024 . --- 2. I did request my money back on the same day and Franzle Kier told me that I need to wait and to request my money after 19th December. I was told: 01:57:48 UTC Franzle Kier Then the credit is still not being posted and if it is not posted until the 19th of Dec you need to contact us back again for us to credit the fee Ticket: SR# 1-487879510*** --- 3. On the 20th December 2024 I was told by Jeffrey Jorge : 08:11:17 UTC Jeffrey Jorge Alright, I want to thank you for your patience. At the moment I sent your account to be check by our back office team. They will take it from there since they will further check on that email and the amount that email stated you had due in the account. 08:12:05 UTC Jeffrey Jorge For this matter, please allow an notification within 5-7 days via email. Ticket: SR# 1-488934878** --- 4. I have another ticket SR# 1-489324201*** from 2025-01-03 where I had a chat with Subhajit, who told me: 06:41:18 UTC Abhishek I have reviewed your account and found that the issue on your account requires the attention of the relevant team who is specialised to help our members in such cases. 06:41:23 UTC Abhishek What Iâ€™ll do now is escalate the issue on your behalf, so you wonâ€™t have to email them. They will get back to you with the best possible resolution via email. 06:41:27 UTC Abhishek They will get back to you via email in 48-72 business hours. However, they may contact you much earlier --- 5. I got in touch again with eBay on 2025-01-10 and Moabenla tried to help me unsuccessfully and told me to wait again. Ticket: SR# 1-489553781*** 09:12:44 UTC Moabenla I apologise but as I have already marked the complaint for this issue, there is no reference id for the complaint. 09:03:21 UTC Moabenla I understand your point here, but please do not worry, I will surely forward this issue to the specialist team. I would request you to wait for the email. I never received any e-mails / calls from eBay. Lies again. --- 6. Then the communication continued via e-mail: customerhelp_uk@ebay.com --- CONCLUSION: I have an e-mail: Email reference ID that I received from eBay: [ #7d2b4fa37a9b4a90b1bcf8efd54f4***# ] confirming that this credit belongs to me. This is my own money! I also have an invoice number 083124-10774008870*** that confirms black on white that I have a negative balance of -Â£4.39 . The rest of the communication was held with different agents over e-mail: customerhelp_uk@ebay.com . Had a chat with Moabenla, Francis C., Priya L., Keviseno L., Kamlesh K. who all said that the issue will be resolved and will get my money back and I had to wait. Never heard back from them. At the end, when I provided them with the invoice, eBay stopped replying back to my e-mails. This is a joke and such a waste! --- To conclude : You, eBay, will never have my business and I would never, ever use your services again! I really hope that Â£4.39 will make your company richer and more successful but the fact is that you lost me as a client over Â£4.39, which is a shame! --- I have one final request: I do not want this money any longer, but want to be sure that this post will reach your management. I want the eBay management to know how my case has been handled. How could I be sure that this would happen?
1 year agolast reply 1 year ago
4
Discussion
eBay Categories
Clothing, Shoes & Accessories
Fashion

loriehuck83
648 View listings
Feedback

I was left negative feedback as buyer claim my shirt smelled of smoke and residue under the armpits. The item did not smell of smoke to me and it had no residue that ai seen and looking at photos I see none. I have 30day returns and asked seller to return item and send me photos of the residue he was talking about, he refused to do send back or send photos. I responded to his negative feedback, but have not heard back from him. Anyway to get this removed by Ebay?
1 year agolast reply 1 year ago
2
Discussion
Buying & Selling
Selling

comical-stone
7856 View listings
Feedback in need of a rehaul. This is ridiculous!

What is the point of blocking a buyer when they can turn around and leave you a negative for it? Back to back a buyer won an auction, outbidding everyone else, reneging at checkout, I lose the sale, other bidders lose the opportunity to own something cool at a discount. Both times buyer asks for cancellation. I oblige. I could of been mean and processed an unpaid item, issuing warnings to buyer. After 2nd time, I block the buyer ( he was bidding back to back on same high dollar item), wouldn't allow sale. He leaves a negative. eBay will not remove it. I do not see how this is fair. Now, before anyone goes on a rant to bash my eBay..allow me to make it supremely clear. I LOVE everything eBay and support almost every single move and action realizing we need to be buyer centric in order to retain our buyers and attract more business. I get it and fully support it. However, some seller protection would be nice. Especially when clear abuse is on display. That's my rant! Back to business! Wishing all of you success and growth!
2 years agolast reply 1 year ago
4
Discussion
Buying & Selling
Buying

bhurac
749 View listings
Feedback is a myth!

Hey folks! I wanted to warn everyone about a seller here on eBay. I left negative feedback in regards to the lack of communication, and the fact the seller overnighted me trash from Amazon. The feedback I left for seller was wrongfully removed without any violation to eBay's policies. My genuine and honest buying experience was CENSORED without reason. Why do we allow fraud to run wild on this platform?
2 years agolast reply 2 years ago
8
Discussion
Buying & Selling
Buying

jatow_5
1 View listings
Apparently Ebay is fine with seller fraud

I reported a seller for listing a coral as a different coral (They listed a basic Eclectus mushroom coral as a Purple Monster mushroom coral. A price difference in the thousands). The coral they actually have is worth a couple/few hundred dollars. But the coral they have it listed as, is worth thousands. They even admitted to purposely listing the coral improperly. But apparently the automation/AI Ebay uses for these reports is fine with it. I said, "That ain't a purple monster. That's a basic eclectus mushroom." "They said, "Everyone shall now that, itâ€™s just catchy for the views." Yeah, but here's the thing, some people who don't know a whole lot about corals may be duped into buy the coral thinking it's a Purple Monster. Ebay doesn't really have an email for people to send customer support questions. So I guess this is the best alternative. Report info Reference ID: 2-174390687551
2 years agolast reply 2 years ago
2