eBay Community

Home
News & Updates
Buying & Selling
Explore Categories
About
Community Events
eBay Help

All Posts Discussions Blogs Ideas Questions

Categories

My eBay

Discussion
eBay Categories
Jewelry & Watches

khan_watches
84 View listings
Buyer-Requested Cancellations Counted as Seller Fault Unfulfilled in BBE – Is This Correct?

Hello, I am looking for clarification regarding the Seller Fault Unfulfilled metric under eBay's Cross-Border BBE policy. It appears that some orders where the buyer explicitly requested cancellation may be contributing to the seller's Seller Fault Unfulfilled BBE rate. I am trying to understand whether this is intended behavior or a possible classification issue. Specifically, if the sequence is: Buyer places order → Buyer requests cancellation → Seller accepts the buyer's request → Buyer receives a full refund should that transaction be classified as Seller Fault Unfulfilled ? This seems different from a situation where the seller cancels because an item is out of stock or because the seller is unable to fulfill the order. Another concern is that the BBE dashboard may show a number of Seller Fault Unfulfilled transactions, while the downloadable BBE Transactions report does not clearly identify the individual transactions responsible for that metric . This makes it difficult for a seller to determine which transactions are being counted and provide evidence if a transaction has been incorrectly classified. Could someone familiar with Cross-Border BBE please clarify: Are buyer-requested cancellations supposed to count as Seller Fault Unfulfilled? Does BBE distinguish between buyer-requested cancellations and seller-initiated/unfulfilled cancellations ? How can a seller obtain the Transaction IDs being counted under Seller Fault Unfulfilled if they are not identified in the downloadable BBE report? Is there a specific process for requesting a manual review of an incorrectly classified BBE transaction? I would especially appreciate clarification from an eBay representative or sellers who have encountered the same issue. Thank you.
6 days agolast reply 3 days ago
1
Discussion
Buying & Selling
Mobile Apps

owlofminerva
186 View listings
eBay Live has taken over and changed the eBay experience into a negative, aggresive, tacky marketing campaign.

Every page of the eBay app is now covered in eBay live links and the Homepage runs videos of aggressive people selling things at stupidly cheap prices which is denigrating the whole experience. It is marketing on an aggressive and violent scale with imagery and styling that is like horror movies or lewd films - and you cannot avoid it and cannot stop the videos running covering your whole My eBay screen and if you accidently select a link when scrolling past you are at immediate risk of clicking a buy it now on something you did not want. Very very bad and has ruined the eBay experience.
1 month agolast reply 2 weeks ago
22
Question
Ask a Mentor
How do I find out who is following me when I purchase eBay items?
How do I find out who is following me on eBay? Is this odd? I am curious why someone would be able to follow the items I buy. I have 1 follower.
dragonzilla
Posted 3 weeks ago • Last reply 3 weeks ago
3
Discussion
About
Report eBay Technical Issues

skinny_61
0 View listings
No Sign of Any Activity on My Ebay

I've been purchasing items off of Ebay for years. I've had excellent experiences with sellers. I signed in to try and contact a seller a recently purchased an item from, and, strangely, I found no sign of any activity ever on my page!Has anyone else experience this bizarre occurrence?
3 weeks agolast reply 3 weeks ago
2
Discussion
Buying & Selling
Selling

swiftook
2 View listings
low orders ratio

low orders ratio in Pakistani ebay account
1 month agolast reply Jul 16, 2026 at 9:46 PM
25
Discussion
About
Report eBay Technical Issues

tttfinds
2 View listings
Messages blue chat screen

Has anyone else seen this screen? I get it when trying on my PC to see my messages.

1 month agolast reply 1 month ago
1
Question
Ask a Mentor
What if your vehicle does not show as an option to select in "My Garage" or when selling an item?
Does anyone know how to add the correct vehicle to "My Garage" or how to reach out to eBay for assistance in adding the correct model vehicle to the vehicle selection options? I am trying to both search for AND list parts for sale pertaining to a 2016 BMW X6 M, the list of options only includes regular models, an M Sport model, and an "extravange" model (which never existed). But the X6M is not the same as an M Sport (M Sport models are regular models with a few components that look sportier, where as the M model has VERY different components and trim than any of the other models made). Any assistance would be greatly appreciated as it can be difficult to search through hundred or thousands of listing without the ability to narrow it down by model.

tulsaforsale
Posted 1 month ago • Last reply 1 month ago
2
Discussion
eBay Categories
Jewelry & Watches

gemverus
2 View listings
How Can I Increase eBay Views and Watchers Without Advertising?

Please suggest what I can do to increase my views, watchers, and overall traffic on my eBay listings without using advertising. Most of my images have white backgrounds, and I’ve already optimized my titles, but my traffic is still decreasing. I would appreciate any tips or strategies that can help improve my organic visibility and sales.
1 month agolast reply 1 month ago
1
Discussion
Buying & Selling
Seller Tools

dajuwel
468 View listings
Could anyone suggest an effective Promoted Listings campaign strategy?

I currently do not have a structured advertising strategy. I am running only one campaign with all of my listings included. While I am getting impressions consistently, the sales are not improving. Could someone recommend a more effective campaign strategy? I would appreciate advice on how to organize campaigns, set ad rates, group listings, and optimize performance to improve conversions and increase sales rather than just generating impressions.
1 month agolast reply 1 month ago
3
Discussion
Buying & Selling
Returns

jaszytterry
867 View listings
RETURN SHIPPING REFUND OF $172.00

bEEN TRYING FOR 3 MONTHS TO GET RETURN SHIPPING REFUND OF $172, TO NO AVAIL. HAVE GOTTEN IN THE LOOP WITH AI TO NO AVAIL. ebay DDID CALL, HAVING PHONE ISSUES AND THEY DID GIVE ME A NUMBER TO CALL, WIITH AI OF COURSE, AGAIN TO NO AVAIL. SELLER RELISTED ITEM, I WON MY CASE IN APRIL. STILL WAITING, SELLER DOES NOT REESPOND, WILL BE REMOVING EBAY FROM MY COMPUTER, IT'S JUST THAT $172 IS ALOT TO LOSE. CAN ANYONE HELP ME?
1 month agolast reply 1 month ago
8

…