Hello, I recently ordered a lot of 14 novels on eBay from the United States, I am located in the Netherlands. The parcel was supposed to be delivered on Friday 24 July, at a DHL parcelshop (one I had rerouted it to, as I would not be home on said delivery day). Unfortunately it was not delivered on that day, and DHL's tracking status says it's 'out with courier to be delivered'. I have since contacted DHL multiple times about this, they suspect the parcel may have been wrongfully returned. Which would mean the parcel would first go back to Germany, as that's where it entered the EU, and then back to eBay's hub in I presume Illinois. DHL has advised me to let eBay contact them to start an internal investigation regarding the whereabouts of the parcel; and to also let eBay know that if the parcel does get returned they should keep an eye out for it, so it can be sent back to me. The recipient. Unfortunately the parcel isn't receiving any new status updates either, which is odd. More often than not, when a parcel is wrongfully returned (because it was i.e. undeliverable) it should still receive updates, right? eBay's customer support is unfortunately no help at all. They steadfast refuse to contact DHL (as they are supposed to do, as they are DHL's direct customer, not me), they cite 'privacy and security concerns', a load of nonsense if you ask me. They just refuse to help. - I have since gotten an e-mail from them saying they will 'review' any e-mails I send them, but they won't reply. Not great customer support, if you ask me. I am unfortunately not able to contact any Dutch eBay customer support agents, as they do not exist. (DHL also thinks it is incredibly weird and unkind that eBay does not want to contact them) I was wondering, now that the parcel is most likely being returned to the US, where does it end up? It is possible for me to ever get this parcel when it does, hopefully, reach eBay's hub again? I doubt it'll go back to the seller. I am aware that I, starting tomorrow 6 August, am allowed to request a refund as it has not been delivered. Is it wise to wait for about 20 days (max is of course 30) to see if there are any new status updates? I thank you for your help!
