eBay Community

Discussion

zogaru

Return to Sender (Seller)

I bought a used s22 ultra, nothing out of the ordinary, I was expecting the item yesterday ( at least according to the shipping status ). But I noticed that it said "Return to sender, delivered to: original sender" I got a little anxious but I decided not to do anything, the seller messaged me saying that we have a problem etc and that it should be another week before the item arrives for real this time after they ship it again. I asked him what was the reason stated on the shipping company DHL and he said he's not sure. So I went ahead and opened a case with Ebay letting them know that even though on the website it says it's delivered, on the actual tracking website it's not. Should I do something else or was there no reason to even open a case. After opening the case the seller how now told me he will send the phone tomorrow saying " I dont take it in the wrong way,i send you the Phone tomorow. Then you need to pull it back from ebay that i can get the money ". From what I saw online here it's not a good idea to close a case before you receive the item, I do feel like I rushed this since I opened the case 1 day after the item was not received.

1 year agolast reply 1 year ago

What can I do if a returned item is damaged buyer?

Return to Sender (Seller)