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    Discussions
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    international shipping program
    • Discussion
      tyruschen
      • Buying & SellingChevronRightIcon
      • Shipping
               
      tyruschen
      605View listings
      Listings show "Will ship to Taiwan" but bidding fails with "cannot be shipped to Taiwan"
                               

      I'm a buyer in Taiwan with 600+ purchases from US sellers, so I'm very familiar with how international shipping normally works on eBay. Since last month, something has changed for Taiwan, and it looks like a bug. What used to happen: When I filtered search results to items that ship to Taiwan, each item showed its shipping cost in the search results, and the same cost appeared on the item page.

      What happens now: 1. Search results still show shipping costs to Taiwan as before. 2. But when I open an item, the shipping section only says: "Will ship to Taiwan. Read item description or contact seller for shipping options." No cost is shown.
      Worse, when I actually try to bid, I get: "Unfortunately, this item cannot be shipped to Taiwan"—even though the search results show a shipping cost and the item page says, "Will ship to Taiwan."
      4. If I open "See details" in the shipping section and switch the destination to other countries, most of them show an exact shipping cost. Taiwan seems to be specifically affected. I've confirmed with a seller that they use eBay International Shipping, so this appears to be a problem on eBay's side (eIS quoting/eligibility for Taiwan), not the individual seller's settings. Example item: 336673633792 Has anyone else in Taiwan (or other affected countries) seen this since around June 2026? Is this a known issue with eBay International Shipping to Taiwan, and is there any way to report it to eBay directly? Any workaround or official information would be appreciated. Thanks!

      1 month agolast reply 3 weeks ago
      1
               
    • Discussion
      bslugnut69
      • Buying & SellingChevronRightIcon
      • Selling
               
      bslugnut69
      42View listings
      Customer in Germany Unable to Make Purchase
                       

      Hello All, I am a prospective buyer of a listed item, in the U.S. where I am located. The buyer who is located in Germany and is stating they are not able to make the purchase, due to International Shipping not being enabled. However, I do have eBay International Shipping enabled and there are no countries excluded. Could you assist me in providing the buyer the option to make the purchase?

      Jul 22, 2026 at 8:41 PM
      0
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      I'm a seller--Ebay international shipping program sent my item to wrong country! What do I do?

      I sold an item at end of August. I shipped it to an eBay international shipping hub and they were supposed to send it to a customer in Canada. I just received a message from a buyer in Mexico who received my item. They want me to send them a shipping label so they can send it back to me (which would also make me responsible for customs--on my own product!).   Eventually, the customer in Canada is going to wonder where their $100 item is!   I never opted into this program, but I have no idea how to get eBay to help me with this problem.  Any ideas?

      splitcat3000
      splitcat3000
      Posted 2 years ago • Last reply 2 years ago
      7