eBay Community

Discussion

khan_watches

Buyer-Requested Cancellations Counted as Seller Fault Unfulfilled in BBE – Is This Correct?

Hello, I am looking for clarification regarding the Seller Fault Unfulfilled metric under eBay's Cross-Border BBE policy. It appears that some orders where the buyer explicitly requested cancellation may be contributing to the seller's Seller Fault Unfulfilled BBE rate. I am trying to understand whether this is intended behavior or a possible classification issue. Specifically, if the sequence is: Buyer places order → Buyer requests cancellation → Seller accepts the buyer's request → Buyer receives a full refund should that transaction be classified as Seller Fault Unfulfilled ? This seems different from a situation where the seller cancels because an item is out of stock or because the seller is unable to fulfill the order. Another concern is that the BBE dashboard may show a number of Seller Fault Unfulfilled transactions, while the downloadable BBE Transactions report does not clearly identify the individual transactions responsible for that metric . This makes it difficult for a seller to determine which transactions are being counted and provide evidence if a transaction has been incorrectly classified. Could someone familiar with Cross-Border BBE please clarify: Are buyer-requested cancellations supposed to count as Seller Fault Unfulfilled? Does BBE distinguish between buyer-requested cancellations and seller-initiated/unfulfilled cancellations ? How can a seller obtain the Transaction IDs being counted under Seller Fault Unfulfilled if they are not identified in the downloadable BBE report? Is there a specific process for requesting a manual review of an incorrectly classified BBE transaction? I would especially appreciate clarification from an eBay representative or sellers who have encountered the same issue. Thank you.

6 days agolast reply 3 days ago

Discussion

Buying & Selling

Buying

autogyroo

136 View listings

I got a digital Ebay Gift Card but confirmation email did not contain the cards redemption code

I requested to return an item and was given the option to have my credit card reimbursed or get an Ebay gift card. I picked the gift card. Within a day I got an email from Ebay telling me my return request was accepted by the seller and that my Ebay gift card is ready. I checked my account -payments and saw the gift card was there showing the amount. I found an item I wanted and chose to make the payment using my gift card. This option asked for the redemption code that came in the email telling me the gift card was ready. That email did not include a redemption code or a link to it. I have not received any other emails concerning this gift card. I have checked my junk and spam folders for an email from ebay and there is none. How can I get the redemption code for my Ebay gift card?

2 weeks agolast reply 2 weeks ago

Discussion

Buying & Selling

Shipping

shaher-7508

3 View listings

This Order did not go on to my Ebay account and the post office says they delivered it but I did not get it, which happens a lot with USPS unfortunately. but I have an email to prove I paid for it

This Order did not go on to my Ebay account and the post office says they delivered it but I did not get it, which happens a lot with USPS unfortunately. but I have an email to prove I paid for it . See below. However, since the system did not list this item on my on my purchase history , the system will not allow me to contact the seller or Ebay about it to get my money back , or a replacement (which is what I really want. ) it also try's to make me make a new EBay account, but I already have an account, so it does not let me do that either. I Googled the seller but the address is non existent, so no way to get a hold of them but through Ebay, but cannot do it because I cannot get through the system . USPS never does anything about the shipments they put in the wrong mail boxes. What do I do? Anyone have any suggestions? This is the email of proof that I bought and paid for the item. Your order details Thank you for shopping! Create an account before your next purchase to access our amazing benefits. AS I mentioned; I already have an account, so it does not let me do that either. Single Stage Paint Pen for 2022 Genesis G80 Tasman Blue URA Order number: 05-14830-97913 eBay Money Back Guarantee Give feedback The ultimate guide to fixing your ride Explore the eBay Motors Blog for DIY auto maintenance tips. Get started Email Reference ID: [#101ebcf7fbf44fc7b805b419ed9171a0] Update your email preferences or learn about account protection. If you have a question, contact us. eBay I‌nc., 2‌025 H‌amilton A‌venue, S‌an J‌ose, C‌A 9‌5125, U‌nited S‌tates © 1995-2026 eBay Inc. or its affiliates Does Ebay have a email account I can use without going through the system? Any suggestions Please? Finally got a hold of sbay the whole issue was because I bought on my phone as a quest and not on my computer like I usally do wth my account . They will credit me

1 month agolast reply 1 month ago

Discussion

About

Report eBay Technical Issues

svnoel

895 View listings

The eBay EMAILS titled "Your invoice is ready" have had EXTREMELY FUZZY IMAGES for months.

The eBay EMAILS titled " Your invoice is ready" have had EXTREMELY FUZZY IMAGES for months. The item images -- only in those emails -- are extremely low resolution to the point of almost being useless. It does not matter who the seller is or where the seller is (eBay.com or UK or Australia, etc.), or what they are images of, the images in this particular type of email have ALWAYS been fuzzy for months now. (I did not keep track of when I first saw the problem.) In ALL the other emails and/or on the website -- for the same identical items -- are perfectly fine. The problem is ONLY in the " Your invoice is ready" emails.

1 month ago

Discussion

About

Report eBay Technical Issues

loothive

526214 View listings

Replying to messages via email client showing CSS HTML coding in eBay messages

Replies to eBay messages when using an email client (Thunderbird) are causing HTML or CSS code from the original message to be displayed in our message, below our reply. This began ON 06/09/26 when eBay introduced changes to the messages format / interface. Nothing changed on our side and this has not been an issue for many years. Though we like the threaded conversations, the displaying of whatever code this is, is complicating the communication process with buyers. I've tried changing the sending format in our email client but it has no effect. Using the eBay messages interface directly is not a suitable workaround in our situation. It appears normal from our email client, but in eBay messages, it's exposed / unformatted code?

1 month ago

Discussion

Buying & Selling

Selling

alinautical

108 View listings

Listing error

I am getting this error again and again while listing. Does anyone have a solution or a contact who can solve this? The error is this ''It appears that you havenâ€™t provided the required information to confirm your identity or financial data. Until we receive that information, your listing and communication activity have been restricted to ensure a safe trading environment for you and the eBay community.''

2 years agolast reply 8 months ago

Discussion

Buying & Selling

Selling

caric8

44 View listings

eBay Customer Service, help? Anyone?

A few weeks ago, my payouts were put on hold, and Iâ€™m really confused about why or how to resolve it. Iâ€™m still selling and shipping items, but I canâ€™t receive my payments. The only message Iâ€™ve received is that my payouts are on hold due to an action on my account, and I should check the email in Messages in My eBay for the next steps . However, Iâ€™ve repeatedly checked and never, have I once, received any such message(s). Iâ€™ve tried searching for how to contact customer service, but I canâ€™t reach anyone or find any assistance. I just keep hitting dead ends. Could someone please guide me on what to do next? Iâ€™m feeling quite desperate.

1 year agolast reply 8 months ago

Discussion

Buying & Selling

Selling

maestrojonathan

27 View listings

eBay Member Since 2005 - Permanent Selling Restriction Due to False Account Link ?? Help Please

Hello eBay Community, Iâ€™ve been an eBay member in good standing since June 9, 2005, with 100% positive feedback and no policy violations. My account was permanently restricted from selling in 2014 due to an alleged association with another account. I did not become aware of this restriction until very recently because I have never been a seller. Now I am trying to get started selling and, to my surprise, I discovered this situation. I have no connection whatsoever to the account that eBay alleges I am linked to. Iâ€™ve never shared devices, IPs, or financials with anyone else. Customer service confirmed this supposed link is the only reason for my restriction, but could not provide proof or offer an appeal path or a point of contact. This is clearly a false positive account-linking error , and I wish to respectfully request a compliance review by the Trust & Safety or Seller Advocacy team. Iâ€™ve compiled an evidence packet for my appeal emails and a formal declaration of non-association. I would be deeply grateful if someone could help me reach the correct internal team for review. Can anyone provide me with email or contact information of ebay team members who can assist to escalate this matter? Thank you, maestrojonathan @griff@ebay.com @tyler@ebay @community_team @devon@ebay @elizabeth@ebay @social_product_team@ebay

10 months agolast reply 10 months ago

Discussion

Buying & Selling

Selling

wileysnake

1997 View listings

Ebay account 22 yrs 100% feedback, I'm done.

Final straw: Mailed a box 12x21x12 25lbs Was charged $22.75 Ebay emailed an adjustment the dimensions were adjusted to: Mailed box 12x24x12 25lbs An additional $23.00 was added to the cost. No, the dimensions were not incorrect, verified by UPS Store before they accepted it. I can't dispute, I can't find a human to speak to. Don't feel like typing the list of other issues since Ebay was curtained by India. Nothing I can do about it. Done.

1 year agolast reply 10 months ago

Buyer-Requested Cancellations Counted as Seller Fault Unfulfilled in BBE – Is This Correct?

Sellers account no longer exists, i cant get a refund.

I got a digital Ebay Gift Card but confirmation email did not contain the cards redemption code

This Order did not go on to my Ebay account and the post office says they delivered it but I did not get it, which happens a lot with USPS unfortunately. but I have an email to prove I paid for it

The eBay EMAILS titled "Your invoice is ready" have had EXTREMELY FUZZY IMAGES for months.

Replying to messages via email client showing CSS HTML coding in eBay messages

Listing error

eBay Customer Service, help? Anyone?

eBay Member Since 2005 - Permanent Selling Restriction Due to False Account Link ?? Help Please

Ebay account 22 yrs 100% feedback, I'm done.