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    Discussions
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    eBay Stores
    • Discussion
      khan_watches
      • eBay CategoriesChevronRightIcon
      • Jewelry & Watches
               
      khan_watches
      84View listings
      Buyer-Requested Cancellations Counted as Seller Fault Unfulfilled in BBE – Is This Correct?
                                                                                                                                                                                                                                                                               

      Hello, I am looking for clarification regarding the Seller Fault Unfulfilled metric under eBay's Cross-Border BBE policy. It appears that some orders where the buyer explicitly requested cancellation may be contributing to the seller's Seller Fault Unfulfilled BBE rate. I am trying to understand whether this is intended behavior or a possible classification issue. Specifically, if the sequence is: Buyer places order → Buyer requests cancellation → Seller accepts the buyer's request → Buyer receives a full refund should that transaction be classified as Seller Fault Unfulfilled ? This seems different from a situation where the seller cancels because an item is out of stock or because the seller is unable to fulfill the order. Another concern is that the BBE dashboard may show a number of Seller Fault Unfulfilled transactions, while the downloadable BBE Transactions report does not clearly identify the individual transactions responsible for that metric . This makes it difficult for a seller to determine which transactions are being counted and provide evidence if a transaction has been incorrectly classified. Could someone familiar with Cross-Border BBE please clarify: Are buyer-requested cancellations supposed to count as Seller Fault Unfulfilled? Does BBE distinguish between buyer-requested cancellations and seller-initiated/unfulfilled cancellations ? How can a seller obtain the Transaction IDs being counted under Seller Fault Unfulfilled if they are not identified in the downloadable BBE report? Is there a specific process for requesting a manual review of an incorrectly classified BBE transaction? I would especially appreciate clarification from an eBay representative or sellers who have encountered the same issue. Thank you.

      1 week agolast reply 1 week ago
      1
               
    • Discussion
      silver-linings-exchange
      • Buying & SellingChevronRightIcon
      • Selling
               
      silver-linings-exchange
      734View listings
      Being Charged an Ad General Fee on Non-Promoted Items??
                               

      I have been charged an Ad general fee on items that I specifically did not promote, because I knew they would sell quickly without promotion. However, I still see an Ad General Fee on at least two items that I know I did not promote! I investigated this more and tried to look up the item in my "ended" promoted campaigns and it was not there either. I know I for sure did not promote these items. Has anyone else experienced this or know what is going on? And if so, how do I connect with Ebay to fix this issue and/or refund the Ad fee if possible? Thank you!

      10 months agolast reply 1 week ago
      5
               
    • Discussion
      zimm3210
      • Special CategoriesChevronRightIcon
      • eBay Developers Program
               
      zimm3210
      82View listings
      Help and Contact Page Useless
                                                                                                                                                                                                       

      I made two purchases from two different sellers. They said their product was delivered but NO it wasn't or I never received it. I contacted both sellers who were no help at all, so I've been trying to contact eBay. This process is totally impossible! I cannot send an email to report the seller because eBay doesn't have an option for no seller name and won't send it without one. I don't have a name because the purchases are no longer in my purchase history NOR are the sellers showing up in eBay. How do I get a record of the emails between us. How do these things just disappear? I've tried for days to contact eBay but their contact and help page is a joke. Nothing leads to nothing. I've been on an endless circle trying to get this resolved. AI doesn't help it only says the same thing repeatedly. EBAY YOU NEED TO DO BETTER! How can I report these sellers without a name or no longer in my history? I sent a call request to no avail, twice! I've sent an email they offered on their page, finally, to no avail. How do I get a hold of a human at eBay and how can I get my money back? I am so frustrated I could scream! This is unacceptable customer service! We spend our money here we should be able to talk to someone if we come across a problem that your "help" page does not cover! Again, eBay do better and send me my two refunds.

      3 weeks agolast reply 2 weeks ago
      2
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Scam alert. Complaint Regarding Misrepresented Coin Lot Sold by *** *** *** Live Auction on eBay

      On June 16, 2026, I participated in a live auction conducted by *** *** *** on eBay and purchased more than $1,600 worth of coins. One of the items I purchased was advertised as a set of Chinese gold coins spanning the years 2003 through 2007. After receiving the coins, I sought professional evaluations to verify their value. The first dealer informed me that the set was worth approximately $500, significantly less than the amount I paid. Concerned by this assessment, I obtained opinions from two additional coin professionals, and both independently arrived at similar valuations. During one of these evaluations, a dealer also noted that the display case shown and described during the auction did not accurately match the coins contained within it. Upon closer inspection and magnification, it appeared that all of the coins in the set were dated 2007, contrary to the representation that the collection consisted of coins from multiple years between 2003 and 2007. I contacted eBay regarding my concerns and was advised that I first needed to communicate directly with the seller before eBay could review the matter. I promptly attempted to resolve the issue with the seller. While the seller initially responded, the communication was delayed and ultimately ceased altogether without any meaningful resolution being offered. Based on the facts outlined above, I believe this item was materially misrepresented during the live auction. I am requesting that eBay thoroughly investigate this transaction, review the auction recording and product description, and determine whether the seller has engaged in a pattern of misleading representations. I am also requesting appropriate corrective action, including a refund and any enforcement measures eBay deems necessary to protect future buyers. As a collector and customer, I believe marketplace integrity depends on accurate product descriptions and honest representations. I hope eBay will fully review this matter and take the appropriate steps to ensure that other buyers do not experience similar issues.

      kristianleeturner
      kristianleeturner
      Posted Jul 22, 2026 at 1:36 AM
      0
               
    • Discussion
      swiftook
      • Buying & SellingChevronRightIcon
      • Selling
               
      swiftook
      2View listings
      low orders ratio
                                                                                                                                                                                                                                                                       

      low orders ratio in Pakistani ebay account

      1 month agolast reply 1 month ago
      25
               
    • Discussion
      gemverus
      • eBay CategoriesChevronRightIcon
      • Jewelry & Watches
               
      gemverus
      2View listings
      How Can I Increase eBay Views and Watchers Without Advertising?
                                                                                               

      Please suggest what I can do to increase my views, watchers, and overall traffic on my eBay listings without using advertising. Most of my images have white backgrounds, and I’ve already optimized my titles, but my traffic is still decreasing. I would appreciate any tips or strategies that can help improve my organic visibility and sales.

      1 month agolast reply 1 month ago
      1
               
    • Discussion
      dajuwel
      • Buying & SellingChevronRightIcon
      • Seller Tools
               
      dajuwel
      468View listings
      Could anyone suggest an effective Promoted Listings campaign strategy?
                                                                                                                                                                                                                                       

      I currently do not have a structured advertising strategy. I am running only one campaign with all of my listings included. While I am getting impressions consistently, the sales are not improving. Could someone recommend a more effective campaign strategy? I would appreciate advice on how to organize campaigns, set ad rates, group listings, and optimize performance to improve conversions and increase sales rather than just generating impressions.

      1 month agolast reply 1 month ago
      3
               
    • Discussion
      gemverus
      • eBay CategoriesChevronRightIcon
      • Jewelry & Watches
               
      gemverus
      2View listings
      Tips to increase eBay sales
                                                                                                               

      My listings have attractive images that can catch buyers' attention, and I have optimized the titles and descriptions carefully. However, even after making the listings active, I receive very few views. I don't want to use paid advertising, but I still want to generate sales organically. Could any please suggest effective ways to increase visibility and sales without advertising?

      1 month agolast reply 1 month ago
      4
               
    • Discussion
      annlinda2
      • Buying & SellingChevronRightIcon
      • Selling
               
      annlinda2
      53View listings
      Is it possible to request a courtesy review of expired transaction defects?
                                                                                                                                                                                                                                       

      Hello everyone, I am looking for guidance from experienced sellers and any eBay moderators who may be able to provide advice. I currently have several historical transaction defects on my account, primarily: • Out-of-stock cancellations • One case closed without seller resolution These defects occurred between July and December 2025 and are now outside the standard appeal window. Since then, I have significantly improved my inventory management and fulfillment processes and have had no similar issues. I understand that the defects were valid at the time and I am not disputing that they occurred. However, I am wondering whether eBay ever grants courtesy reviews or exceptions for older defects when a seller has demonstrated improved performance and compliance. Has anyone successfully had historical defects reviewed or removed after the appeal period expired? If so: • Which department did you contact? • What information did you provide? • Was Seller Performance able to assist? I appreciate any advice or experiences you can share. My goal is to ensure my account reflects my current performance as a seller. Thank you.

      1 month agolast reply 1 month ago
      3
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      EBAY HAS SHUT ME DOWN FOR 72 HRS FOR FALSE COUNTERFIT CLAIMS

      Hello everyone, i am in need of some help please, i am an ebay seller i mainly buy and sell watches new mostly, I have been bombarded with policy violations that just shut down my store going into the holiday weekend with a huge sale campaign going... I received shutdown notice and had no known violations showing on my phone app ios so i reach out to ebay customer service and was informed ive been flagged for counterfeit hi risk and still i was not seeing violations on my end, I used desktop app to look a second time and yes 3 listings from a valid supplier were flagged, I immediately appealed all 3 violations and I was informed today that my appeals were denied, I showed proof of purchase, i uploaded where i purchased. what can i do to prevent this as it has now hurt my business. like many of you I worked hard to reach top rated seller, never had any issues except these false counterfeit claims. Is possibly someone doing this to me maybe competition? how are counterfeit claims made? do i have the right to appeal a second time? Is this maybe a scam that beats ebays AI by buyers who do this after purchase? I see how easy it is through app to just claim fake or counterfeit it appears to be a couple clicks and you can really hurt a store, should i put receipts with listings proving authenticity? what can i put in listing that proves authenticity and will prevent this from ever happening again? thank you

      chucknwatches
      chucknwatches
      Posted 1 month ago • Last reply 1 month ago
      7
               
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