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    Discussions
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    Ebay store
    • Discussion
      khan_watches
      • eBay CategoriesChevronRightIcon
      • Jewelry & Watches
               
      khan_watches
      84View listings
      Buyer-Requested Cancellations Counted as Seller Fault Unfulfilled in BBE – Is This Correct?
                                                                                                                                                                                                                                                                               

      Hello, I am looking for clarification regarding the Seller Fault Unfulfilled metric under eBay's Cross-Border BBE policy. It appears that some orders where the buyer explicitly requested cancellation may be contributing to the seller's Seller Fault Unfulfilled BBE rate. I am trying to understand whether this is intended behavior or a possible classification issue. Specifically, if the sequence is: Buyer places order → Buyer requests cancellation → Seller accepts the buyer's request → Buyer receives a full refund should that transaction be classified as Seller Fault Unfulfilled ? This seems different from a situation where the seller cancels because an item is out of stock or because the seller is unable to fulfill the order. Another concern is that the BBE dashboard may show a number of Seller Fault Unfulfilled transactions, while the downloadable BBE Transactions report does not clearly identify the individual transactions responsible for that metric . This makes it difficult for a seller to determine which transactions are being counted and provide evidence if a transaction has been incorrectly classified. Could someone familiar with Cross-Border BBE please clarify: Are buyer-requested cancellations supposed to count as Seller Fault Unfulfilled? Does BBE distinguish between buyer-requested cancellations and seller-initiated/unfulfilled cancellations ? How can a seller obtain the Transaction IDs being counted under Seller Fault Unfulfilled if they are not identified in the downloadable BBE report? Is there a specific process for requesting a manual review of an incorrectly classified BBE transaction? I would especially appreciate clarification from an eBay representative or sellers who have encountered the same issue. Thank you.

      1 week agolast reply 1 week ago
      1
               
    • Discussion
      jersey_picker_sales
      • Special CategoriesChevronRightIcon
      • Advertise Your eBay Store Here Free
               
      jersey_picker_sales
      43View listings
      Come check out the shiniest cardboard around!!!
                                                                               

      https://ebay.io/m/nU4UfN Check out my inventory of Pokemon cards and see if I have what your collection is missing Offers accepted Fast and free shipping

      1 week ago
      0
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Algorithm/Daily Sales Benchmark ?

      Hi! I create and sell collage paper for the junk journal, art journal, glue book, and mixed media crowd. I've been selling for several months and my goal is daily sales. To achieve the goal of daily sales, how many listings do I need to create so I'm set up for success regarding Ebay's algorithm? I'm really needing a benchmark number. Thank you in advance! Kind regards, Kris

      collagepapersbykris
      collagepapersbykris
      Posted 1 week ago • Last reply 1 week ago
      2
               
    • Discussion
      atwood-card-vault
      • Special CategoriesChevronRightIcon
      • Advertise Your eBay Store Here Free
               
      atwood-card-vault
      30View listings
      Sports card ebay store
                                                                                       

      Hello! I sell sports cards of all kinds. Maily football baseball and basketball. If you want to come check it out shoot me a message I can possibly even work out a deal. https://ebay.io/m/70Z6Wz

      1 week ago
      0
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      High-Value Return Fraud: 40-Lb Weight Discrepancy Ignored & Unfair Negative Balance

      "I am looking for advice or insight from other sellers who have dealt with high-value return fraud. Completely unacceptable. I was left with an unfair negative balance of $6,000 because eBay completely ignored a documented 40-pound weight discrepancy on a fraudulent return. I shipped 78 lbs of high-value industrial inventory, and the buyer manipulated the return to send back a fraction of that weight. Instead of investigating actual mail fraud and grand larceny, support hid behind automated delivery scans and dismissed an official federal IC3 cybercrime report as 'having nothing to do with eBay.' Offering a tiny fee credit while sticking a seller with thousands in losses due to platform-enabled fraud is disgraceful. Has anyone else successfully fought a negative balance when carriers and tracking data proved a massive weight shortage? Any advice on next steps would be greatly appreciated."

      mishstools4you
      mishstools4you
      Posted 2 weeks ago
      0
               
    • Discussion
      zimm3210
      • Special CategoriesChevronRightIcon
      • eBay Developers Program
               
      zimm3210
      82View listings
      Help and Contact Page Useless
                                                                                                                                                                                                       

      I made two purchases from two different sellers. They said their product was delivered but NO it wasn't or I never received it. I contacted both sellers who were no help at all, so I've been trying to contact eBay. This process is totally impossible! I cannot send an email to report the seller because eBay doesn't have an option for no seller name and won't send it without one. I don't have a name because the purchases are no longer in my purchase history NOR are the sellers showing up in eBay. How do I get a record of the emails between us. How do these things just disappear? I've tried for days to contact eBay but their contact and help page is a joke. Nothing leads to nothing. I've been on an endless circle trying to get this resolved. AI doesn't help it only says the same thing repeatedly. EBAY YOU NEED TO DO BETTER! How can I report these sellers without a name or no longer in my history? I sent a call request to no avail, twice! I've sent an email they offered on their page, finally, to no avail. How do I get a hold of a human at eBay and how can I get my money back? I am so frustrated I could scream! This is unacceptable customer service! We spend our money here we should be able to talk to someone if we come across a problem that your "help" page does not cover! Again, eBay do better and send me my two refunds.

      3 weeks agolast reply 2 weeks ago
      2
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Scam alert. Complaint Regarding Misrepresented Coin Lot Sold by *** *** *** Live Auction on eBay

      On June 16, 2026, I participated in a live auction conducted by *** *** *** on eBay and purchased more than $1,600 worth of coins. One of the items I purchased was advertised as a set of Chinese gold coins spanning the years 2003 through 2007. After receiving the coins, I sought professional evaluations to verify their value. The first dealer informed me that the set was worth approximately $500, significantly less than the amount I paid. Concerned by this assessment, I obtained opinions from two additional coin professionals, and both independently arrived at similar valuations. During one of these evaluations, a dealer also noted that the display case shown and described during the auction did not accurately match the coins contained within it. Upon closer inspection and magnification, it appeared that all of the coins in the set were dated 2007, contrary to the representation that the collection consisted of coins from multiple years between 2003 and 2007. I contacted eBay regarding my concerns and was advised that I first needed to communicate directly with the seller before eBay could review the matter. I promptly attempted to resolve the issue with the seller. While the seller initially responded, the communication was delayed and ultimately ceased altogether without any meaningful resolution being offered. Based on the facts outlined above, I believe this item was materially misrepresented during the live auction. I am requesting that eBay thoroughly investigate this transaction, review the auction recording and product description, and determine whether the seller has engaged in a pattern of misleading representations. I am also requesting appropriate corrective action, including a refund and any enforcement measures eBay deems necessary to protect future buyers. As a collector and customer, I believe marketplace integrity depends on accurate product descriptions and honest representations. I hope eBay will fully review this matter and take the appropriate steps to ensure that other buyers do not experience similar issues.

      kristianleeturner
      kristianleeturner
      Posted Jul 22, 2026 at 1:36 AM
      0
               
    • Discussion
      swiftook
      • Buying & SellingChevronRightIcon
      • Selling
               
      swiftook
      2View listings
      low orders ratio
                                                                                                                                                                                                                                                                       

      low orders ratio in Pakistani ebay account

      1 month agolast reply 1 month ago
      25
               
    • Discussion
      aefabulousfinds
      • Buying & SellingChevronRightIcon
      • SellingChevronRightIcon
      • New Sellers Seeking Help Long Time eBayers
               
      aefabulousfinds
      Founder/CEO0View listings
      New eBay Seller Seeking Advice, Strategies, & Love of Digital Art!
                                                                                                                                               

      Hi everyone! I'm new to eBay selling, and I was hoping to connect with other small business owners here in Indianapolis, IN. My eBay page is primarily resale (I have some fantastic items and lots more to list!) PLUS, I am a digital designer focused on branding solutions and EPIC digital imagery! Anyone out there interested in chatting about successes, failures, and what to do vs. what not to do? What successes have you found in navigating the eBay marketplace? What challenges or failures have you encountered, and how have you overcome them? What strategies or practices have you found most effective, and what have you learned to avoid? Feel free to share your thoughts and connect with others who are excited about eBay selling and digital design. Looking forward to hearing your stories!

      1 month ago
      0
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      THE AI IS NO HELP AND THE SELLER HUB IS AND WONT LET ME DO BUY IT NOW>

      THE AI IS NO HELP AND THE SELLER HUB IS AND WONT LET ME DO BUY IT NOW> .YOU CANT OPEN CASES EITHER CUZ OF THEIR AI. trying to sell some ghost cans and it refuses to let me do any kind of buy it now and only auction type, even for a single can too.... ebay needs to remove the ai cuz it doesnt open cases,refuses to connect you and also doesnt know the own seller page layout and gives lies. please fix your website

      sods-22
      sods-22
      Posted 1 month ago • Last reply 1 month ago
      3