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ieyecare
137 View listings
PLEASE HELP GET MY MONEY BACK

Dear all: I need your help. I recently paid for an item after back and forth texting with a seller. He finally agreed to the sale but I couldn't pay him through Ebay at the time. He then asked me to pay through PayPal, bypassing Ebay. I researched this practice and found out it was not advisable. He then agreed to get pay the original way. I paid through Ebay and got an email saying the item had been sent. However, there is no tracking number in the email! My bank has paid for the item and I have yet to receive it. The seller has stopped answering my texts and emails. On top of this, the purchase does NOT show on my account, ANYWHERE! I realize I might been taken but can't find a way to file an Ebay complaint since there is no purchase history. Can anyone tell me what to do, please? Thank you kindly.
1 month agolast reply yesterday at 1:56 PM
3
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Report eBay Technical Issues

smallfindsco
66 View listings
Customer Service Issues ( can they even read?)

I have lost nearly all faith that this company can even do its job. I have never been so frustrated at the complete lack of comprehension. It took 3 message with customer service, waiting on the 4th reply. Each time a new agent responds with a completely oblivious response. Are they legitimately using ai in order to give them the answer to type because any real human would have identified the issue I explained clearly in plain text using reference numbers, dates and everything. I don't know what to do anymore. I am legitimately contemplating just deleting my account and trying some other selling service. It's almost like they are actively pretending to be the dumbest people I have ever met and then just moving right along to mess up someone else's problem. This is not an intelligent company whether artificial or otherwise. USPS REUSED A TRACKING NUMBER FOR AN ORDER I CANCELLED AND THEN PENALIZED ME FOR LATER SHIPPING. THE ITEM WAS NEVER EVEN SHIPPED TO BEGIN WITH!!!! IT ALL BECAUSE EBAY IS TOO LAZY TO ACTUALLY KNOW HOW THEIR WEBSITE WORKS OR HIRE CUSTOMER SERVICE THAT CAN READ AND DO THEIR JOBS. Their dumb mistakes directly effect us, their horrible customer service, delays solutions, their entire board of operations could fall off a cliff and we would never even know because they do nothing to keep this company running.
2 days ago
0
Question
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Show date of listing in search results
I want the search results to include the date of each listing like they used to. The help system keeps dumping me into the automated assistant loop when I try to reach an agent about this question.
brubus
Posted 2 days ago • Last reply 2 days ago
2
Question
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Connecting with an agent
How can I be connected with a live customer service agent?
plmeny49
Posted 2 days ago • Last reply 2 days ago
1
Question
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System error allows 3 buyers for a single listed item. One canceled order left a negative review. EBAY- denied my request for removal because I canceled the order not the buyer, even though that's what I was informed to do by the EBAY help chat.
I've been an ebay member and buyer since 2005. Less than two weeks ago, I started selling my old collectibles on ebay. I made over 40 sales and everything was going smooth. Then, I listed a single item last Friday and when I woke up, I had 3 different buyers who had bought and paid for the item. I double checked the listing and it was listed as a quantity of 1. Through the help chat and articles it said I had to cancel the extra orders. I canceled two of the orders and explained what happened. One of them who is a reseller, left me negative feedback after I explained. I sent him screenshots verifying everything and asked that he take down his review. He hasn't responded and ebay denied my request for the removal of the negative feedback because I was the one who canceled the order and not the buyer, even though that's exactly what I was informed to do from the same help chat. My rating went from 100% to 83%. Any other sellers ever experience anything like this? Any suggestions beyond contacting the buyer again and requesting removal? Thanks in advance.
2005dylanh
Posted 5 days ago • Last reply 3 days ago
1
Discussion
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Report eBay Technical Issues

almo.us.5o3bn1g
70 View listings
Reporting item not received links broken

I am trying to report that an item that is listed as delivered has not been received. All the links on ebay across three different browsers and from my laptop and phone do not work. I just receive an error message and try again later. The AI chat bots responses only refer me to the links that do not work. When it attempted to connect me to an agent, I received an error message immediately. Two of my items were listed as delivered on the 28th of July, so its still relatively early but I cant do any reporting on the item myself. Are these links regularly broken?
1 week ago
0
Question
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Single Same Item Sold Twice to Separate Buyers
Bottom line, after a great deal of sleuthing, I've discovered that an item was sold to a buyer, paid for, and shipped, after the very same item was already sold, paid for, and shipped to another buyer. Ebay "resolved" the issue based on the second buyer's message that they "did not receive their item" as denied and no appeal possible. My mistake that I sent the wrong item. Buyer's "mistake" that they used the "did not receive item" instead of clarifying that they received the wrong item. (Likely due to the few "select" choices). Somehow, the same Ebay item remained listed even after it sold. Help! How can I resolve this? I want to refund my second buyer and do not want them to be charged for return shipping. Is there a way to work with Customer Service after a closed Appeal?
aaannie-513
Posted 1 week ago • Last reply 1 week ago
2
Question
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High-Value Return Fraud: 40-Lb Weight Discrepancy Ignored & Unfair Negative Balance
"I am looking for advice or insight from other sellers who have dealt with high-value return fraud. Completely unacceptable. I was left with an unfair negative balance of $6,000 because eBay completely ignored a documented 40-pound weight discrepancy on a fraudulent return. I shipped 78 lbs of high-value industrial inventory, and the buyer manipulated the return to send back a fraction of that weight. Instead of investigating actual mail fraud and grand larceny, support hid behind automated delivery scans and dismissed an official federal IC3 cybercrime report as 'having nothing to do with eBay.' Offering a tiny fee credit while sticking a seller with thousands in losses due to platform-enabled fraud is disgraceful. Has anyone else successfully fought a negative balance when carriers and tracking data proved a massive weight shortage? Any advice on next steps would be greatly appreciated."
mishstools4you
Posted 2 weeks ago
0
Discussion
Special Categories
eBay Developers Program

zimm3210
82 View listings
Help and Contact Page Useless

I made two purchases from two different sellers. They said their product was delivered but NO it wasn't or I never received it. I contacted both sellers who were no help at all, so I've been trying to contact eBay. This process is totally impossible! I cannot send an email to report the seller because eBay doesn't have an option for no seller name and won't send it without one. I don't have a name because the purchases are no longer in my purchase history NOR are the sellers showing up in eBay. How do I get a record of the emails between us. How do these things just disappear? I've tried for days to contact eBay but their contact and help page is a joke. Nothing leads to nothing. I've been on an endless circle trying to get this resolved. AI doesn't help it only says the same thing repeatedly. EBAY YOU NEED TO DO BETTER! How can I report these sellers without a name or no longer in my history? I sent a call request to no avail, twice! I've sent an email they offered on their page, finally, to no avail. How do I get a hold of a human at eBay and how can I get my money back? I am so frustrated I could scream! This is unacceptable customer service! We spend our money here we should be able to talk to someone if we come across a problem that your "help" page does not cover! Again, eBay do better and send me my two refunds.
2 weeks agolast reply 2 weeks ago
2
Question
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9-Year Above Standard\Top Rated Seller Permanently Restricted Due to Automated BBE Filter Glitch. Need Advice/Mentor Help
Hello fellow sellers and mentors, I am writing to this community in a state of complete devastation, hoping to get some advice or guidance from experienced members. Recently, my 9-year-old active shop, "EmbroideriesShop" (which specializes in unique, high-quality handmade embroidery and patches), was hit with an automatic, indefinite selling restriction due to a BBE (Bad Buyer Experience) policy violation. When I contacted customer support, the agents sent template responses stating that my seller-fault defect rate rose to 12.01% and that the restriction was applied automatically by the system, leaving them with no technical ability to restore my account manually.

However, looking at my actual, objective metrics, this decision is an absolute mathematical anomaly: Top Rated Seller Badge: I hold the official "Top Rated Seller" badge multiple times with 100% positive buyer feedback . 9-Year History: I have successfully sold over 4,400 items and gathered 999 followers . Impeccable Service Metrics: My Item Not as Described defect rate is 0.00% (0 out of 190 transactions). My Item Not Received rate is only 0.53% (1 out of 187 transactions). The Cause of the Spike: The 12.01% defect rate spike occurred solely because of a single order cancellation during a short, low-volume sales month. This cancellation was due to a system glitch on my discount settings, which I have since completely fixed. How can a 9-year-old store with an active Top Rated badge and 100% feedback be permanently banned over a single transaction defect? The automated BBE filter completely ignored my flawless decade-long record, treating me as a high-risk seller. Since customer support agents claim they cannot bypass the automated decision, I am completely stuck. Has anyone experienced a similar automatic BBE ban on an established account? Is there a specific department, executive email, or legal path I can take to get a human being at eBay to manually look at these flawless metrics? I have attached my redacted metrics dashboard for reference. Any advice, guidance, or moderator escalation would be deeply appreciated. Thank you so much for your time and help. Best regards, Max EmbroideriesShop
embroideriesshop
Posted Jul 18, 2026 at 2:16 AM • Last reply 2 weeks ago
8