Hello everyone, i am in need of some help please, i am an ebay seller i mainly buy and sell watches new mostly, I have been bombarded with policy violations that just shut down my store going into the holiday weekend with a huge sale campaign going... I received shutdown notice and had no known violations showing on my phone app ios so i reach out to ebay customer service and was informed ive been flagged for counterfeit hi risk and still i was not seeing violations on my end, I used desktop app to look a second time and yes 3 listings from a valid supplier were flagged, I immediately appealed all 3 violations and I was informed today that my appeals were denied, I showed proof of purchase, i uploaded where i purchased. what can i do to prevent this as it has now hurt my business. like many of you I worked hard to reach top rated seller, never had any issues except these false counterfeit claims. Is possibly someone doing this to me maybe competition? how are counterfeit claims made? do i have the right to appeal a second time? Is this maybe a scam that beats ebays AI by buyers who do this after purchase? I see how easy it is through app to just claim fake or counterfeit it appears to be a couple clicks and you can really hurt a store, should i put receipts with listings proving authenticity? what can i put in listing that proves authenticity and will prevent this from ever happening again? thank you
logan_austin2
*wearitagainsam*
