eBay Community logo
    • Home
    • News & Updates
    • Buying & Selling
      • Buying
      • Selling
      • New to selling on eBay
      • Seller Tools
      • Shipping
      • Returns
      • eBay Advertising
      • Payments
      • Mobile Apps
    • Explore Categories
        • eBay Motors
        • Electronics
        • Collectibles & Art
        • Home & Garden
        • Clothing, Shoes & Accessories
        • Toys & Hobbies
        • Sporting Goods
        • Books, Movies & Music
        • Health & Beauty
        • Business & Industrial
        • Jewelry & Watches
        • Specialty Services
        • eBay Partner Network
        • Accessibility
        • eBay Developers Program
        • eBay Cafe
        • eBay Live
        • Community Mentors
      • Ask a Mentor
    • About
      • About the Community
      • Share Community Platform Feedback
      • Report eBay Technical Issues
      • About eBay
    • Community Events
      • Events
      • Seller Circle Hosts
      • Seller Circles
    • eBay Help
    All PostsDiscussionsBlogsIdeasQuestions
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
    Discussions
    • TagsChevronRightIcon
    Compliance
    • Question
      • Ask a MentorChevronRightIcon
                       
      Removed listing

      eBay removed my listing for blood glucose testing strips. They insist it is a prescription item; it is an OTC over the counter item. It is used with a non-required prescription meter to test. I can go in any retail pharmacy and buy the strips or meter without a prescription. There are several current listings on eBay exactly like mine, why are they allowed and I am not? What am I missing?

      shinglegrl
      shinglegrl
      Posted yesterday at 10:54 PM
      0
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      System error allows 3 buyers for a single listed item. One canceled order left a negative review. EBAY- denied my request for removal because I canceled the order not the buyer, even though that's what I was informed to do by the EBAY help chat.

      I've been an ebay member and buyer since 2005. Less than two weeks ago, I started selling my old collectibles on ebay. I made over 40 sales and everything was going smooth. Then, I listed a single item last Friday and when I woke up, I had 3 different buyers who had bought and paid for the item. I double checked the listing and it was listed as a quantity of 1. Through the help chat and articles it said I had to cancel the extra orders. I canceled two of the orders and explained what happened. One of them who is a reseller, left me negative feedback after I explained. I sent him screenshots verifying everything and asked that he take down his review. He hasn't responded and ebay denied my request for the removal of the negative feedback because I was the one who canceled the order and not the buyer, even though that's exactly what I was informed to do from the same help chat. My rating went from 100% to 83%. Any other sellers ever experience anything like this? Any suggestions beyond contacting the buyer again and requesting removal? Thanks in advance.

      2005dylanh
      2005dylanh
      Posted 5 days ago • Last reply 3 days ago
      1
               
    • Discussion
      polyglot8
      • Buying & SellingChevronRightIcon
      • SellingChevronRightIcon
      • Part time sellers
               
      polyglot8
      1463View listings
      Vintage Homeopathic Vials with their original contents (little white 'sugar' pellets)
                               

      Hi! I want to list a large lot of vintage homeopathic clear glass vials with paper labels, many still filled with the little white 'sugar' pellets. Should I empty all the vials and list them on eBay, or is the collection worth more with the vials full, in which case I'll have to find another selling outlet other than eBay? Just wondering if the value difference is worth more than the hassle. For example, if their value full is only 10% more than their value empty, I will go ahead and empty them and list them on eBay. Help!

      1 week ago
      0
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      I need the email to file a complaint against a seller

      To eBay Customer Support & Trust & Safety Team, I am filing a formal complaint regarding severe off-platform misconduct, discrimination, and harassment by the user/business operating as Salem Techsperts . Following an interaction originating on or connected to eBay (This interaction went on upon Discord in the company's Discord), I was subjected to targeted hate, defamation, and discrimination regarding my Cherokee heritage and identity. eBay’s User Agreement and Offensive Behavior Policies strictly prohibit members from engaging in discrimination, hate speech, or off-site harassment derived from platform interactions. I request that eBay: Open a Trust & Safety investigation into Salem Techsperts regarding these policy violations. Review all associated message threads and evidence of off-site conduct. Apply appropriate account sanctions, up to and including suspension or termination of their selling privileges.

      princearulin
      princearulin
      Posted 2 weeks ago • Last reply 1 week ago
      1
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      High-Value Return Fraud: 40-Lb Weight Discrepancy Ignored & Unfair Negative Balance

      "I am looking for advice or insight from other sellers who have dealt with high-value return fraud. Completely unacceptable. I was left with an unfair negative balance of $6,000 because eBay completely ignored a documented 40-pound weight discrepancy on a fraudulent return. I shipped 78 lbs of high-value industrial inventory, and the buyer manipulated the return to send back a fraction of that weight. Instead of investigating actual mail fraud and grand larceny, support hid behind automated delivery scans and dismissed an official federal IC3 cybercrime report as 'having nothing to do with eBay.' Offering a tiny fee credit while sticking a seller with thousands in losses due to platform-enabled fraud is disgraceful. Has anyone else successfully fought a negative balance when carriers and tracking data proved a massive weight shortage? Any advice on next steps would be greatly appreciated."

      mishstools4you
      mishstools4you
      Posted 2 weeks ago
      0
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Just wondering....

      Hi I was wondering why so Many sellers have their ship from location set as some city in the US but they're actually not in the US at all? In my case it was India and Hong Kong, is this cool with Ebay? Also does Ebay have employees that work customer service or Is that a thing of the past? Thank You..

      sassyb_18
      sassyb_18
      Posted 3 weeks ago • Last reply 3 weeks ago
      1
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      NEED HELP CANT WITHDRAW FUNDS

      I have a restriction on my account that prevents me from withdrawing. I have attempted to contact multiple agents who tell me they cannot find any restrictions and that I should be able to withdraw. However, everyone keeps hanging up on me or keeps transferring me. This has been going on for a week and the message I get is “Your payouts are currently on hold because your eBay account is restricted. You'll start getting paid again when your account is reinstated.” i’m tired of going through this in this loop and I just need assistance on what to do here. I just want my funds. The only thing I can think of is, I recently won a appeal from a buyer who claimed I sent the incorrect item which I did didn’t they had me sign a declaration page and that was the end of it. The funds were released back to me, but all of a sudden this happens please someone help.

      rickh3061
      rickh3061
      Posted 1 month ago • Last reply 1 month ago
      3
               
    • Discussion
      collectors_3674
      • eBay CategoriesChevronRightIcon
      • Toys & HobbiesChevronRightIcon
      • Trading Cards
               
      collectors_3674
      2View listings
      Seller Canceling Auctions After Winning Bids: What Can Buyers Do?
                                                                                                                                                       

      I recently won an auction on a live stream, only to have the seller cancel the transaction and issue a refund, claiming the card was worth more than the final bid. This felt unfair as I was not at fault for their oversight. What measures can buyers take to ensure sellers honor auction sales, especially when there's no apparent way to contest the seller's decision once a refund is issued? Can community members share their experiences or offer advice on potential actions or policies that could protect buyers in such situations? I have clear proof from the seller stating "this card was sold at a significantly lower price then the market value" but when I tried negotiating on the price, the seller would not budge and I ultimately paid for what they were asking for.

      1 month ago
      0
               
    • Discussion
      rcscrapyard
      • Buying & SellingChevronRightIcon
      • Selling
               
      rcscrapyard
      19060View listings
      Compliance info - adding to listings in bulk
                       

      If like me, you are a business seller, who sells used parts or items for which the manufacturer no longer exists, or the parts  quite obviously dont need compliance info (for example, I sell small screws) I have found a way to edit bulk listing to add the compliance information From the seller hub, do the following:   1. Go to the Listings tab. (make sure all filters are cleared, or set the filters you prefer) 2. choose Edit and from the drop down box, edit all 3. from the revise listings screen, click on the Bulk Edit drop down box on the left 4. Choose Item Disclosures - This is where you can add the required information to all selcted listings 5. Add the information and submit changes 6. Job Done!   Hope this helps somebody, as it has taken multiple calls to CS who have been told a tool is coming to do this, but have not been made aware its already here!

      1 year ago
      0