Hello, I submitted a case to eBay for an item that I did not receive to get a refund. I did not receive the item but the seller listed it as delivered and therefore the original case was closed. I submitted an appeal, but it's been over two weeks and have not heard back from eBay even though ebay said they should reach out to me within 48 hours. For the appeal, I reached out to the post office and they stated the item was shipped to a different address, and the packaging did not fit the dimensions of the listing on eBay. They provided tracking details with the different address and a picture of the parcel, which I included in the appeal. When I call or chat with the automated system it says that my case is closed and that I can't appeal. However, when I click on the purchase history of the item, I can see the case appeal details and that it is not closed. I'm not sure what to do. This item was over 400 dollars. I feel like I got scammed by a loophole. Is there a way for me to reach an actual agent who can look at this case? Any community help is appreciated! Hopefully eBay will help my appeal. Thank you! Original Lego Listing: LEGO Icons: Lion Knights' Castle (10305) | eBay LEGO Icons: Lion Knights' Castle (10305) Order numberOrder number 24-14635-3438024-14635-34380- This link opens in a new tab or new window. Case IDCase ID 53803260555380326055 Case amountCase amount $434.31$434.31 Case reasonCase reason I still haven't received my itemI still haven't received my item SellerSeller guangzhouxiayaba-0guangzhouxiayaba-0
mybusybee