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    Discussions
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    • Question
      • Ask a MentorChevronRightIcon
                       
      System error allows 3 buyers for a single listed item. One canceled order left a negative review. EBAY- denied my request for removal because I canceled the order not the buyer, even though that's what I was informed to do by the EBAY help chat.

      I've been an ebay member and buyer since 2005. Less than two weeks ago, I started selling my old collectibles on ebay. I made over 40 sales and everything was going smooth. Then, I listed a single item last Friday and when I woke up, I had 3 different buyers who had bought and paid for the item. I double checked the listing and it was listed as a quantity of 1. Through the help chat and articles it said I had to cancel the extra orders. I canceled two of the orders and explained what happened. One of them who is a reseller, left me negative feedback after I explained. I sent him screenshots verifying everything and asked that he take down his review. He hasn't responded and ebay denied my request for the removal of the negative feedback because I was the one who canceled the order and not the buyer, even though that's exactly what I was informed to do from the same help chat. My rating went from 100% to 83%. Any other sellers ever experience anything like this? Any suggestions beyond contacting the buyer again and requesting removal? Thanks in advance.

      2005dylanh
      2005dylanh
      Posted 1 week ago • Last reply 1 week ago
      1
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Can't cancel a listing violation

      eBay canceled my listing for an Air Force Security Police uniform patch because I used the word "badge" in the title. They told me to resolve the issue. I tried to end the listing but all I got was "resolution failed.

      oscodapete1
      oscodapete1
      Posted 1 week ago • Last reply 1 week ago
      1
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      High-Value Return Fraud: 40-Lb Weight Discrepancy Ignored & Unfair Negative Balance

      "I am looking for advice or insight from other sellers who have dealt with high-value return fraud. Completely unacceptable. I was left with an unfair negative balance of $6,000 because eBay completely ignored a documented 40-pound weight discrepancy on a fraudulent return. I shipped 78 lbs of high-value industrial inventory, and the buyer manipulated the return to send back a fraction of that weight. Instead of investigating actual mail fraud and grand larceny, support hid behind automated delivery scans and dismissed an official federal IC3 cybercrime report as 'having nothing to do with eBay.' Offering a tiny fee credit while sticking a seller with thousands in losses due to platform-enabled fraud is disgraceful. Has anyone else successfully fought a negative balance when carriers and tracking data proved a massive weight shortage? Any advice on next steps would be greatly appreciated."

      mishstools4you
      mishstools4you
      Posted 2 weeks ago
      0
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Buyer request cancellation and eBay is showing it will cost me $900 to cancel

      So Buyer makes an offer on three items at $1750 apiece. I accept. He then pays for them while setting up shipping. He asked for a picture of the hours on each unit I sent to him three different unit units three different hours 6K 10K 14K nothing about hours on the listing. He request cancellation. I really don’t have a problem with that except eBay paid me $4400. That they will be charging me back $5300. Is this correct? What can I do because I’m not going to cancel if it’s gonna cost me $900.

      jeffgrissom
      jeffgrissom
      Posted 1 month ago • Last reply 1 month ago
      14
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Seller refusing cancellation request before shipping

      I originally placed an order with this seller, but they unexpectedly canceled it. “Unfortunately, the seller had to cancel your order due to the following reason: Something was wrong with the buyer's shipping address.” Because of that experience, I no longer wanted to purchase from them. I reordered before deciding I no longer wanted the items and submitted a cancellation request almost immediately after placing the new orders. I requested cancellation the same day I placed my orders, and the seller didn’t respond until 4 business days later. During that time, the orders remained unshipped. They are now saying it’s “too late” to cancel, even though the items still haven’t shipped. “We couldn't cancel your order because it's too late to cancel. You should receive your order by Jul 20, 2026. You may contact the seller to return it once you receive it.” I genuinely don’t understand why a seller would refuse to cancel an order that hasn’t shipped yet. Is there a reason some sellers do this? I am going to end up returning the items anyway.

      lespul-20
      lespul-20
      Posted 1 month ago • Last reply 1 month ago
      3
               
    • Discussion
      ordha_73
      • AboutChevronRightIcon
      • Report eBay Technical Issues
               
      ordha_73
      17View listings
      URGENT: System Error Blocking Refund/Cancellation - Ticket Escalation Request
               

      To the eBay Support Team, I am writing this because I am under an immense amount of stress due to a persistent system issue that is heavily impacting my business operations. I need to either refund the buyer or cancel this order, but your platform states that both actions are currently impossible. To make matters worse, the customer is not responding to any of my messages, and when I requested a callback from your support team—which promised a call within 2 minutes—I received absolutely no contact. How am I supposed to resolve this issue? Refund/Cancellation: Blocked by your system. Buyer Communication: Unresponsive. eBay Support: Failed to follow up on the promised callback. This technical glitch is completely out of my control, yet it is severely damaging my seller metrics and store reputation. I demand that this ticket be escalated to a senior representative immediately to have this order manually cancelled and fully refunded from your end today. I expect a swift response and immediate action. Sincerely,

      1 month agolast reply 1 month ago
      11
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Cancel and Return

      How do I cancel an order that eBay online says is too late to return?  I need a return label.

      maxsangorgonio
      maxsangorgonio
      Posted 2 years ago
      0