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    Discussions
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    Buyers
    • Question
      • Ask a MentorChevronRightIcon
                       
      Is "Refurbished" enough to justify undisclosed active "Parts & Service History" warnings in iOS?

      Hi everyone, I bought an iPhone 13 listed as "Very Good - Refurbished". Upon receiving it, iOS Settings shows an active "Parts & Service History" notification regarding replaced components (motherboard, battery, camera). I know that a "Refurbished" item means it has been previously inspected, repaired, or restored. However, the listing description did not mention any visible active iOS system alerts/warnings about replaced parts. My questions for the community are: Is it standard or expected for a "Refurbished" iPhone to come with active repair history warnings in iOS without the seller disclosing it in the description? Does omitting this visible notification count as "Item Not As Described" under eBay rules, or is it covered under the general "Refurbished" definition? The seller argues that because it's a refurbished device with genuine parts, they don't need to specify the history in the ad. I feel that active alerts impact the device's resale value, so this should have been disclosed. Since I am an international buyer and returning the device physically is not financially viable, I would appreciate your thoughts before opening a formal return request. Thanks for your guidance!

      betzanix
      betzanix
      Posted 5 days ago
      0
               
    • Discussion
      makshum-95
      • Buying & SellingChevronRightIcon
      • Returns
               
      makshum-95
      34View listings
      What can I do if a returned item is damaged buyer?
                                                                       

      Hi everyone, I'm a new seller and sometimes new things happen with refunds. A buyer refunded my item, but it was damaged and something missing (he dropped thermal paste in the motherboard socket, and I have video when I unpack delivery). So, the problem is, how can I appeal this situation? When I reported a problem in the refund section, I chose an option from the listing (there was no description section, no option to add a photo), and the next step was to pay a full refund... Is this not okay?I'm trying to connect to live support (like chat or email), but this isn't possible, only phone calls. Can somebody tell me what I can do to fix this situation? It's the first time this has happened to me.

      1 week agolast reply 1 week ago
      2
               
    • Discussion
      skyywong
      • eBay CategoriesChevronRightIcon
      • Jewelry & Watches
               
      skyywong
      118View listings
      Idea: Two-Track Payout Option — eBay Credit vs Cash Out. Would You Use It?
                                                       

      TITLE: "Idea: Two-Track Payout Option — eBay Credit vs Cash Out. Would You Use It?" Fellow sellers — I want to share an idea I've been thinking about as an active eBay seller in the jewelry and watches category, and I'd love to hear what the community thinks. The problem most of us know too well: When I sell a $2,000 item, I net roughly $1,200 after fees. That's nearly 40% gone before I can even think about restocking. For sellers like me who are constantly cycling inventory — selling to buy — that gap makes it genuinely hard to stay within the eBay ecosystem. So we go elsewhere. I know what some of you are thinking: "Just price higher to offset the fees." Fair point — and many of us try. But here's the reality in high-value categories like jewelry and watches: market price is market price. A Rolex Submariner sells for what the market will bear. You can't add 40% to your listing and expect it to move — buyers have comps, they have Google, and they have other platforms. We're already competing against StockX, GOAT, and Vestiaire who take smaller cuts and have loyal seller bases. Pricing higher to offset eBay fees just makes you less competitive against them. The fee structure is the problem, not the pricing strategy. The idea — a Two-Track Payout Option: What if eBay gave sellers a choice at the moment of payout? Option 1 — eBay Credit Keep your earnings as platform credit at a better rate. Sell $2,000 → receive $1,600 in eBay credit to spend on future purchases within the platform. Because eBay retains the cash instead of transferring it out, they can afford to give sellers more value in return. Option 2 — Cash Out Standard bank transfer at the current rate. Sell $2,000 → receive ~$1,200 as usual. No change for sellers who need liquidity. Why this is different from Spendable Funds: eBay already has Spendable Funds which lets you use your earnings to shop on eBay. That's a good start. But it's the same dollar amount — there's no incentive to choose it over cash. The Two-Track model adds a reward rate — more value if you keep it in the ecosystem — which gives sellers a genuine reason to choose credit over cash. Why this works for eBay: Keeps high-value sellers in jewelry, watches, fashion, and collectibles from migrating to competing platforms Sellers who take credit become buyers — the ecosystem grows from within Reduces eBay's cash outflow since credit costs less to issue than a bank transfer No major marketplace is doing this yet — it is a genuine first-mover opportunity This model doesn't ask eBay to lower fees. It asks eBay to give sellers who reinvest in the platform a better return on what they're already paying. That's a win for sellers and a win for eBay. My question for the community: If eBay offered you 30–40% more value as platform credit versus taking the cash — would you use it? Would it change how you think about staying on eBay as your primary selling platform? I'm sharing this here first because I believe the seller community's voice matters. If this resonates with you drop a comment, share it, or upvote — the more sellers who engage the more likely it gets noticed by the right people at eBay. — Garrick Wong eBay Seller · Jewelry & Watches

      1 month agolast reply 2 weeks ago
      1
               
    • Discussion
      mishstools4you
      • Buying & SellingChevronRightIcon
      • Selling
               
      mishstools4you
      133View listings
      High-Value Return Fraud: 40-Lb Weight Discrepancy Ignored & Unfair Negative Balance
                                               

      I am looking for advice or insight from other sellers who have dealt with high-value return fraud. This customer service experience was completely unacceptable. I was left with an unfair negative balance of $6,000 because eBay completely ignored a documented 40-pound weight discrepancy on a fraudulent return. I shipped 78 lbs of high-value industrial inventory, and the buyer manipulated the return to send back a fraction of that weight. Instead of investigating actual mail fraud and grand larceny, support hid behind automated delivery scans and dismissed an official federal IC3 cybercrime report as 'having nothing to do with eBay.' Offering a tiny fee credit while sticking a seller with thousands in losses due to platform-enabled fraud is disgraceful. Has anyone else successfully fought a negative balance when carriers and tracking data proved a massive weight shortage? Any advice on next steps would be greatly appreciated.

      2 weeks agolast reply 2 weeks ago
      5
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Why no access to buyers address

      I just sold a piece of 14K jewelry that needed to be sent to an authenticator first. The address label lists the buyers name, but not the buyers address. Every other of the 800+ items I've ever sold on eBay has provided the buyers address. Why am I not allowed to see this buyers address, especially when they know who I am as a seller?

      ahappypainter
      ahappypainter
      Posted 3 weeks ago • Last reply 3 weeks ago
      7
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Inactive Seller - afraid to purchase and not be sent the item.

      I’ve been messaging this seller for weeks and she has not responded to ask of my questions regarding the only item she has listed. I’ve also sent her offers to catch her attention but unfortunately she has ignored them as well. At this point, I don’t feel safe ordering this item as I’m afraid it won’t be sent to me. Is there a way for eBay to be involved in contacting her about the item she’s listed? Thanks in advance!

      kaidonho89
      kaidonho89
      Posted Jul 21, 2026 at 2:43 AM • Last reply Jul 21, 2026 at 1:57 PM
      1
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      Buyer identification

      Can a seller reveal a buyer’s user name if the buyer gives him or her permission to do so?

      docg
      docg
      Posted 1 month ago • Last reply 1 month ago
      5
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      I'm not sure how to handle this sale

      Hello! I am hoping to get a bit of honest advice. I made a sale of a very large antique item. The dimensions of the box are 38" x 17" x 27". The item had dimensions shown that were very clear in the photographs, since so many buyers do not read descriptions. I pictured all issues and also listed everything in the description. Even with all of that, I had dozens of messages asking about the dimensions. The item was sold to a brand new buyer on ebay with 0 feedback or purchases. I have sold to many new buyers, but those were mostly new items or small items that didn't have much detail. I reached out to the buyer, reaffirming that the pictures were viewed as well as the description of any issues. I also restated the dimensions and have not received a message back. I do not feel good about this sale. I sell part-time and have worked hard to maintain my top-rated seller status with 0 defects and 100% positive feedback. I am on the East Coast, and it is shipping to the West Coast. I had a flat-rate shipping amount and factored the rest into the price. It would be a huge loss to have this returned, should the buyer had not have read the description or looked through all of the pictures. I want to cancel the sale, but I am not sure how this will affect my rating. Thank you for any advice or words of wisdom that you all can provide.

      curatedbleu
      curatedbleu
      Posted 1 month ago
      0
               
    • Question
      • Ask a MentorChevronRightIcon
                       
      I Think A Buyer Is Trying To Scam Me

      I sold a handbag a few days ago that I had listed for $49.99. The buyer made an offer for $49.00 -- which I thought was weird, but I went ahead and accepted it. The buyer is a new account with no feedback and has still not paid for his order. Today he sent me a message asking me to email photos of the bag to his daughter because it was a gift for her and he wanted her to be able to check it out. This whole thing seems very odd to me. Should I just cancel the order or try to accommodate the buyer's request?

      lyleg63
      lyleg63
      Posted 1 month ago • Last reply 1 month ago
      4
               
    • Discussion
      mentalmonsoon
      • Special Categories
               
      mentalmonsoon
      180View listings
      Seller Advertising On Ebay - Delivering from Amazon
                               

      Advertising on eBay, reselling Amazon Prime with 2-day delivery. I received an Amazon order for something I bought on eBay, which I do to support local businesses. I've spent thousands on eBay in the last three months. and avoid Amazon, but I was shocked to see an eBay seller advertising an item I could buy from Amazon for $7.00 less with free two-day shipping. There seems to be a policy against reselling from other retailers on eBay, but I can't find how to report this. Recent negative feedback indicates this seller has done this before. How can I report this and get the seller's account revoked? How did eBay even accept a tracking number from an Amazon network delivery parcel that arrived in an Amazon Van?

      1 month agolast reply 1 month ago
      5
               
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