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Authenticity Guarantee

Discussion
Buying & Selling
Selling

tns-3223
1089 View listings
Ebay's Authenticity Guarantee Process / Authenticator Damaged My Item

I recently sold an item and was directed by eBay NOT to send the item directly to the seller. Instead I had to send it to an authenticator first. The item was authenticated but when the buyer received the item it was damaged. Now the buyer is blaming me and left negative feedback. I requested eBay to remove it but they would not. What options do I have left?
2 years agolast reply 6 days ago
6
Announcements
Authenticity Guarantee is expanding to more trading cards

Over the coming weeks, we’re expanding eBay’s Authenticity Guarantee to include eligible single trading cards priced at $200 and above (down from $250). This means more high-value trading card transactions on eBay will include authentication at no additional cost, helping create more trust, protection, and confidence on eBay. Why this matters Authenticity Guarantee helps buyers feel more confident before they purchase and gives sellers added protection after the sale. When an eligible card sells, you’ll ship it to the authentication facility. Our partners at Professional Sports Authenticator (PSA) will verify the card’s authenticity and confirm that it matches the listing through a multi-point inspection. Once authenticated, the card is packed securely and shipped to the buyer with tracked delivery. Cards are not graded or re-graded as part of this process. What’s changing Eligible raw and graded single trading cards priced at $200 and above listed on ebay.com will qualify for Authenticity Guarantee once the service becomes available in the following categories: CCG = 183454 Toys & Hobbies > Collectible Card Games > CCG Individual Cards NSTC = 183050 Collectibles > Non-Sport Trading Cards > Trading Card Singles STC = 261328 Sports Mem, Cards & Fan Shop > Sports Trading Cards > Trading Card Singles Eligible listings will automatically display the blue Authenticity Guarantee badge when they qualify. What this means for you The selling process remains the same. When an eligible card sells, ship it to the authentication facility shown in your order details. PSA will inspect the card and listing details, then the card will be securely shipped to the buyer after authentication. A few helpful reminders: Ship each Authenticity Guarantee order individually. Combined shipping is not currently supported. Upload tracking through My eBay or Seller Hub so the order can be tracked and seller protections can apply. Review your titles, photos, descriptions, and condition details for accuracy. Check Seller Hub order details to confirm whether a sold item qualified for Authenticity Guarantee. How to prepare Keep listing as usual, but review eligible single-card listings to make sure details are accurate. For raw cards, ensure photos, condition, and descriptions are clear. For graded cards, check the grading company, case, label, certification details, and listing photos. If you use listing tools, integrations, or bulk workflows, please plan for more orders to route through the authentication facility once this expansion takes effect. If you have questions or need support, please visit our help page .
seller_news_teamAdmin1 week ago
0
Discussion
Buying & Selling
Selling

jrfrui85
30 View listings
eBay authentication

I recently sold an item that required eBay authentication and it did not pass but I previously bought the same item through eBay with authentication and it passed, and I don’t know how to move forward from here.
2 weeks agolast reply 2 weeks ago
20
Question
Ask a Mentor
Why is my card listing not triggering Authenticity Guarantee
I have a pokemon card up for sale ($345) that does not have Authenticity Guarantee. I don't know why its not triggering. I have it listed in the correct category. My last Pokemon card I sold $280 had it but this one is not. All the other comparables I see on ebay have it for this exact card except mine. item: 198432221431
brixnclix
Posted 2 weeks ago
0
Question
Ask a Mentor
Decision Authority of the Authentication Process
I would like to better understand the decision-making authority of the authentication process. I had one of my purchases that had authentication guarantee included rejected by the authenticator without first contacting me or asking my opinion. I believe it is still buyer's decision on whether to cancel the purchase when something is identified during the authentication process. Is this the correct assumption? If so, how I can enforce my right to make these decisions in the future? Thank you very much for your response.
goillini07
Posted 3 weeks ago • Last reply 3 weeks ago
6
Discussion
Buying & Selling
Selling

pfmink
995 View listings
Exploring eBay's Authentication System: Experiences and Suggestions

With the increasing importance of secure transactions in online marketplaces, eBay's authentication system plays a crucial role in ensuring user safety and trust. We invite the community to share their experiences with eBay's authentication process. Have you encountered any challenges or found particular aspects of the system especially effective? What improvements or additional features would you like to see implemented? How does eBay's system compare to authentication processes on other platforms? Your insights and suggestions could help shape a more secure and user-friendly experience for everyone.
1 month agolast reply 3 weeks ago
4
Question
Ask a Mentor
How do I know if this bag is authentic?
VTG Louis Vuitton Bag I believe my handbag is authentic but am not sure. Can someone help me figure it out? Has a tag on it with the numbers 52142 with the same number on the inside pocket of the bag. It is a red Epi Alma leather handbag. No date code.

jennieeric
Posted 1 month ago • Last reply 1 month ago
2
Discussion
Buying & Selling
Returns

flaisd_0
6 View listings
fake jellycat, ebay says it hasnt arrived eyt

I need help with how to get my money back on a Smudge Monkey Jellycat I bought. I know it is fake it has no dust bag and the tag does not have the item name on it. Its also a medium which means there should be beans in it, there are not. How do i return it for being not real when ebay says it has not shipped yet but i have it.
1 month agolast reply 1 month ago
1
Discussion
Buying & Selling
Seller Tools

dajuwel
468 View listings
Could anyone suggest an effective Promoted Listings campaign strategy?

I currently do not have a structured advertising strategy. I am running only one campaign with all of my listings included. While I am getting impressions consistently, the sales are not improving. Could someone recommend a more effective campaign strategy? I would appreciate advice on how to organize campaigns, set ad rates, group listings, and optimize performance to improve conversions and increase sales rather than just generating impressions.
1 month agolast reply 1 month ago
3
Question
Ask a Mentor
Navigating Online Marketplaces: Sharing Experiences and Solutions
Many of us have turned to online marketplaces like eBay for purchasing unique or hard-to-find items. However, experiences can vary widely, and encountering fraudulent sellers is unfortunately not uncommon. Imagine you purchased a waxed jacket from a seller who claimed it was a Barbour brand , but upon receiving it, realized it was a cheap knockoff . After trying to resolve this through eBay's resolution center, you find yourself in a situation where the platform denies your claim, especially after you sought help from your credit card company. Discussion Points: Have you ever faced a similar situation when purchasing items online? How did you handle it? What steps do you believe should be taken when you receive a counterfeit item? Should the approach differ between contacting the online platform and your credit card company? What improvements would you suggest for online marketplaces to better handle such disputes? How can buyers protect themselves from scams and ensure that the items they purchase are authentic? Share your stories and advice, and let’s collectively brainstorm ways to enhance our online shopping experiences!
turbo-7433
Posted 1 month ago • Last reply 1 month ago
2

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