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arrival time

Discussion
Buying & Selling
Shipping

nour1101
0 View listings
Managing Sensitivity in Product Listings

With the increasing diversity of products on platforms like eBay, how should companies manage listings that might contain content considered sensitive or inappropriate by different audiences? For example, sometimes users report listings showing images or descriptions they find offensive or misleading, such as sexual imagery. How should these issues be addressed while respecting seller freedom and buyer protection? Share your thoughts and experiences on finding the right balanceaaa.
3 weeks agolast reply 3 weeks ago
6
Question
Ask a Mentor
How can I get a refund because my item hasn't arrive yet, the seller is no longer active, and his items are removed?
On May 27, I called Ebay customer support service to discuss the issue that the seller had not reply to my message and decline cancel order. She clarified that the seller missed the opportunity to accept or reject cancel order, and that the order had to follow the estimated time to arrive for May - July 8 in order to Ebay to help a refund than the buyer. As today is July 8, in the morning I checked my UPS notifications in my gmail saying no package and clicked item hasn't arrived. The system insisted to wait for another day. I did phone customer service, but the ai only lead to my item hasn't receive link. The purchase of the shirt is 68.64
shelterjam
Posted 1 month ago • Last reply 1 month ago
3
Discussion
Buying & Selling
Shipping

bulkybr_7
12 View listings
Buyer asking to ship in 20-30 days

Hello, new-ish to eBay selling, I have a buyer who wants me to ship items in 5 weeks because they will be traveling, but will pay for items now. Is this something we can do? its over $1k worth of items so i am weary and all the info I see doesn't really clarify.
1 month agolast reply 1 month ago
10
Discussion
Buying & Selling
Buying

cor_918352
102 View listings
MX Master 4 mislisting nightmare , what do I do?

I had recently purchased an MX master 4 logitech ebay, after much issue with shipping -seller sent package under wrong name of Erin Corbin leaving me unable to pick up from FedEx pick up and leaving my item in Fed Ex package for two weeks- during which that seller pulled their listing and is arguing about refdunding me even thought the item I was sent does not match the original listing. To add more oddity to the situation I am unable to find anyone I can contact regarding this disput now that it has been resolved. What do I do? Is their someone I can regarding this purchase out of staples store next state over or I am just screwed? I have been using this site for years and I am somewhat savy with the ins/outs of its operations but am unable to get any results on this issue, what do I do next?
1 month agolast reply 1 month ago
2
Discussion
Buying & Selling
Selling

annlinda2
53 View listings
Is it possible to request a courtesy review of expired transaction defects?

Hello everyone, I am looking for guidance from experienced sellers and any eBay moderators who may be able to provide advice. I currently have several historical transaction defects on my account, primarily: • Out-of-stock cancellations • One case closed without seller resolution These defects occurred between July and December 2025 and are now outside the standard appeal window. Since then, I have significantly improved my inventory management and fulfillment processes and have had no similar issues. I understand that the defects were valid at the time and I am not disputing that they occurred. However, I am wondering whether eBay ever grants courtesy reviews or exceptions for older defects when a seller has demonstrated improved performance and compliance. Has anyone successfully had historical defects reviewed or removed after the appeal period expired? If so: • Which department did you contact? • What information did you provide? • Was Seller Performance able to assist? I appreciate any advice or experiences you can share. My goal is to ensure my account reflects my current performance as a seller. Thank you.
1 month agolast reply 1 month ago
3
Discussion
Buying & Selling
Buying

curtinco
23 View listings
Authentication Wait Time Watches

Hello -- I bought an item on Sept 18, it arrived at Authenticator on Sept 20, and now nothing. EBay should have some sort of status, once at authenticator... not just who sold it. So what stage, processing, package review, package authenticated, package status update, package sent, tracking number on route? Currently, I have no idea what is going on. Just says delivered, to the authenticator. What can a buyer do?
2 years agolast reply 2 years ago
2