Why shipping fee different from search result page to actual listing page??
Hey guys, I want to know why the shipping fees
showed on my item search result page different so much from the SAME item’s actual listing page (after clicking into it). how can I adjust this back to norma? Can someone help??
12 comments
wastingtime101
·3 years agoSince you're in Taiwan @shinev47, the most likely explanation is the seller is using eBay International Shipping and they do not have package dimensions entered on their listing form. When that's the case, shoppers will see different shipping costs in search results and on the listing. The seller probably has no idea this is happening because EIS is a new program.
If the seller enters package dimensions on the listing form, that will result in the same shipping cost showing in search and on the listing, and it will also provide a more accurate cost instead of something that's estimated by eBay based on category.
shinev47
OP3 years agothanks for the kind reply. In this case of dimension entering, which shipping fee (in these 2 pages) is more accurate and should apply at check out?
wastingtime101
·3 years agoIt should be the one on the listing. Add the item to your shopping cart and you'll see the shipping amount before you pay. If the shipping is too high you don't have to complete checkout and can instead delete the item from your cart @shinev47.
Oh wait, I re-read your question and you're wondering which of the 2 ship costs will be closest to accurate if the seller enters dimensions. That's pretty impossible to say. The rate you'll see if the seller doesn't have dimensions is an average based on category. So entering dimensions might increase, decrease or keep the rate approx the same. There's no way to know in advance.
wastingtime101
·3 years agoI can give you one example, but keep in mind this one example is just that - a single example and not representative of all listings.
A seller on this board was running tests. Without dimensions we saw a ship rate of $43.24 in search and a rate of $88.26 on the listing. After dimensions were entered we saw a ship rate of $56.28 in both search and on the listing. This was for a sweater.
pjcdn2005
·3 years agohmmm another similar post from the Canadian board from a different poster. I had forgotten about the ebay international glitch though so will ask the buyer to check if that's how the item was being shipped.
$56 to ship a sweater seems awfully high.
shinev47
OP3 years agothanks so much for the example. Yet does it mean that if seller doesn’t enter item dimensions, eBay is going to be general
item size to charge for shipping? Clearly in listing, shipping is $88 with no dimension entered and if a buyer check out, $88 shipping is what they will be charged. But if the seller put in dimension numbers, the shipping get lowered to $56 on listing page and that’s why buyer will pay at check out instead of $88.
am I getting this concept right?
pjcdn2005
·3 years agoThe buyer will pay whatever it says in the listing. If the seller enters the dimensions and weight in the listing before it is purchased, the shipping will be based on that amount. It won't have anything to do with the amount that you originally saw when you were searching.
Keep in mind that this situation normally refers just to listings that use eBay international shipping. I've never seen other situations in which the search price was different than the shipping price in the listing unless the buyer was not signed in and was not using their country's location to search.
wastingtime101
·3 years agoYou're getting the concept right shinev47. As PJ said, this only applies to listings with the eBay International Shipping service.
PJ, $56 does seem very high to ship a sweater at first glance, but it's hard to say for sure. It's a bulky sweater. Say it weighed 3 lbs packed. That would mean a high domestic ship cost plus a high international ship cost. Not entirely sure how EIS is calculating rates and no idea what the exact weight was of the sweater in the example. But I can see how the $50 range is plausible for something heavy/bulky, though still on the high side. It's a down side of using a program like EIS instead of shipping direct: higher cost to the buyer for heavy items.
shinev47
OP3 years agoI wonder what are the ways of direct shipping method that a seller can use if they decided to give the buyer a break with lower shipping fee by not using EIS??
soh.maryl
·3 years agoCan you post an example?