Who to contact about EIS delivery problem? Amsterdam buyer wants to know where to pick up package?? | Shipping

yesterfun · 2024-03-21T17:52:07.384000Z

Hello! I'm a seller in Texas. I mailed a vintage Barbie doll last month to a buyer in Amsterdam. It was done through Ebay's EIS. (I do have regular USPS First Class International shipping as my normal international shipping method, but a few months ago Ebay automatically added the EIS option to my listings. I guess I could turn off EIS but I haven't done that yet.... because I've just been very busy.) Anyway, my buyer in Amsterdam just contacted me to ask me, "Where do I pick up my package?" I looked at the EIS tracking, a very very long chain showing several attempted deliveries, and it shows that PBI (Pitney Bowes) had a problem with an incorrect address. After a long period of delivery attempts, it was shipped to the PBI hub. Then finally on March 19th (two days ago) it shows "Delivered - item handed to consignee / handed over to transport to the consignee." Now today it says "Unable to deliver", several times, a couple minutes apart. And now I got the message from the buyer asking, "Where do I go to pick up my package?" I tried to contact Ebay Help, by going through Chat and asking for an agent to call me, but now there is no option go ask for a phone call, for some reason. I am having a hectic day today for other reasons.... a busy workday for me.... and I do not have much time right now. I feel that what I need is to find out who the buyer should contact, either through Ebay or through the office in Amsterdam who delivers packages... and I have no idea who that is. I cannot get help from Ebay. So I am wondering, has anyone else had this happen, and what did you do about it? Also I would greatly appreciate it if someone knows the answer I should tell my buyer.... Who should he contact? The item number is 285712834446.

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Who to contact about EIS delivery problem? Amsterdam buyer wants to know where to pick up package?? | Shipping | eBay Community