Who is responsible for filing an insurance claim with USPS? | Shipping

mrs-pman · 2023-01-16T17:58:01.293000Z

I have been a buyer on ebay for over 20 years. I bought a glass item and the box arrived dented, shipped using USPS. The glass item was double boxed, but was in several pieces none the less. I contacted the seller who told me to open a claim with USPS in order to get my money back. This surprised me. I have positive feedback over 1,200 and have never once been told to file my own insurance claim. After going back and forth with the seller, I eventually, with his guidance, set up an account with USPS and filed an online claim. A short time later I was asked to bring the item into the post office for inspection. When I did, the postal worker said the box wasn't marked "fragile" or "glass" on the front and back. He also said the packing material, which was crumpled brown paper, was also insufficient as a packing material - as it just crumples. He said he doubted the claim would be approved. Sure enough, I went online to check and yes, it was denied by USPS. This was a few days ago. I am sure to receive a letter of denial in the mail. I contacted the seller explaining the denial and asked for a refund. Instead he created a shipping label. I assume the package is still at my local post office. This seems like an awful lot of work on my end to be reimbursed for a transaction from a month ago. How should I have handled this? What are my responsibilities as a buyer?

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Who is responsible for filing an insurance claim with USPS? | Shipping | eBay Community