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What to do with Lost Package?
I sent a buyer an item that got lost in the mail. It was a first-class package USPS has not updated in a week.
Obviously, it is not insured, so it is simply my loss for the item and the postage, too.
How do I work it with the buyer other than communicate?
Do I need to do anything proactive, or do I sit back and wait for an INR? If I get an INR, what do I do? Do I just refund the buyer quick to avoid any escalations full knowing obviously the buyer gets their money back if it escalates?
i.e. What can I do to minimize the damage to my eBay account regarding defects and all.
Is there a way to at least get my FVF refunded, too?
Thanks. I haven’t heard from the buyer but just want to know what I am supposed to do.
kh-gary
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
dbfolks166mt
·5 years agoWith the shipping delays it is possible that the item is not lost. I have had issues like this and I always take a pro-active approach and contact the buyer and let them know there are apparent issues with the shipping but you have reached out to USPS and opened a missing mail case. Which you should do given it has not updated in a week. Ironically usually within 24 hours of opening the missing mail case the item magically starts to move again, possibly just a coincidence.
If the USPS cannot find the item and it is truly lost at some point you will need to refund the buyer for the item or provide an identical replacement. You can work with the buyer on the specifics of which way they would like to proceed once you confirm the item is truly lost.
netwizz760
OP5 years agoWhat is the best way if it is truly lost? I already called the post office about it, and they have not helped.
I do not see I can cancel the sale and get FVF returned. Is it best to ask the buyer to open an INR case, so I can refund the buyer that way? If I do that, what are the defects? Can I do anything to mitigate?
Basically, what is the procedure to not be out the item, out the postage, AND out the FVF and get on eBay's **bleep** list by somehow being held accountable for the non-delivery of USPS...?
What can I do to minimize my damage on the platform regarding my reputation/selling ability and the financials?
I know the buyer gets buyer's money back, but asking what is the best way to go about doing it such that it is clear I did my part and this is of no fault of my own?
spark-chaser1
·3 years agoQ
Quite honestly, a reasonable buyer will accept that once you shipped the item, it is out of your control for the most part. Many items can be " in transit" for long periods due to transportation shortages, but eventually start moving again.
Personally, I don't worry until I reach the 30-day deadline to make a claim on the MBG.
Its good that you are conscientious about this shipment, but its better to wait and see and let the buyer make a move. No news is good news.
cipa-6364
·3 years agoSo my package got lost and I paid for shipping and I have to refund the $ & just be SOL on the item I have same issue there’s a tracking # it has t moved shows same place dropped it been 3 weeks how is that fair I’m out shipping cost eBay’s WAY TO EXPENSIVE FEES which was $54.89 & now out on even getting any $ wow **bleep**TY
THANKA
pjcdn2005
·3 years ago@cipa-6364 How did you send the package? Most usps services now have insurance.