What do you do when ebay support will not help you

Question

I purchased an item from a seller, who shipped it to the wrong address. I contacted the USPS, and they verified that it was not shipped to my address. I put in a support ticket and got a response that the USPS says that the package was delivered. When I contacted the USPS, they said that it was delivered, but not to my address. The USPS stated that if eBay would contact them using the tracking number they would validate that is was not delivered to my address. The Seller is not responding and eB...

mudshark61369 · Accepted Answer

@msh.nwa, You have been the victim of a fake tracking scam, the seller's send something, an envelope or small box with tracking to a different address, and uses the Delivered scan to win an Item Not Received (INR) dispute. eBay's automated INR system is not allowed access to anything but the scan information, due to shipping company's privacy policies. When you file a dispute and lose in the message there should be an appeal button. You have 30 days from losing the dispute to appeal, but in orde...

kh-cathy · Answer

Hi everyone, Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic. Thank you for understanding.

jacharb_35 · Answer

Sounds just like what happened to my order fedex left it at 16322 Snowshoe not 16377 snowshoe eBay closed the case saying it was delivered seller will not give me a signature on a shipping waiver to get 100 back of my 151.50

dsendeavors1 · Answer

I kept pushing the chat bot saying talk to an agent - talk to and agent and they blessed me with saying someone will call me back and they did call back!

us2014.wojte · Answer

Questions for those in the know - as a buyer I was scammed this way for nearly 1k. I recovered the package via USPS help and opened a wrong item received case. The seller sent me a FedEx return label with Signature required. However, the address on the label is to a empty parking lot with a dilapidated "for sale" property next to it. Nobody is living there.

What will happen when FedEx returns this package to me as un-deliverable? I was told it should be ruled in my favor, but if eBay looks at the tracking info and sees it's in limbo, will they actually take any action or just tell me to wait for the package?

I am at wits end.

tobaccocardyahoo · Answer

The most reliable remedy for this problem is to open a dispute with your credit card issuer.

If you are not using a credit card for your online purchases, you should. The more middlemen in the payment process, the greater the chances you will waste your time before you contact the credit card issuer.

wastingtime101 · Answer

You need to get documentation from USPS that the package was not addressed to you. It doesn't have to say where it was delivered, just that it was not addressed to [your address].

Get that document then take a photo and upload it to eBay CS on social - send a DM to eBay on twitter or facebook and ask to file an appeal based on the info from USPS confirming the "same zip code scam."