USPS Marked Package as Delivered; package now lost
My package was marked delivered by USPS, but I never received the package. I went later that week to the post office in person to request a GPS scan. The clerk told me the package has now been lost and can’t be recovered. I filed a missing claim with USPS, they closed the request as it was delivered, and wouldn’t look into it again. It may have been lost due to the snow-storm, address and everything on the shippers end was correct.
Will E-bay give me a refund? It was about $600… and it is covered by money back guarantee… I just fear they’ll side with the seller since it’s marked delivered, but USPS lost the package after a GPS scan. What should I do?
43 comments
wildthaine
·6 months agoIts a scam. Even if the carrier attempts to deliver, it will be marked delivered. Had the happen last week on book wife ordered.
am_1284
OP6 months agoWhat do you mean scam?
am_1284
OP6 months agoUPDATE: eBay decided to give me a full-refund for the item after determining the item was stolen and the information provided was accurate!
robbie31415
·6 months agoIf you never recieved a courtesy refund before this may have been your one time they give out.
Ebay doesnt typically refund if there is delivered tracking.
But I'm glad you got made whole.
Only reason I mention it is so you dont think its a norm or that it might happen again.
robbie31415
·7 months agoIf you file any case, you need evidence
to win.
If you dont supply it then they will go based on the evidence that is avaliable.
Which is the public tracking that is against you.
You need a hard copy statement written by the USPS that states the item was not delivered to you. That the public facing tracking is incorrect and that GPS contradict successful delivery.
tobaccocardyahoo
·7 months agoAs always, there is the option of opening a dispute with the credit card issuer.
The odds are that they will do a chargeback of the full cost of the item.
As I read the OP's post, he/she did not say the GPS scan showed delivery to the proper address.
What the clerk told the OP sounds vague and meaningless.
wastingtime101
·7 months agoIt's an option, but OP will have a tough time winning with the delivery scan and OP's own comment, "address and everything on the shippers end was correct."
Filing a dispute can also put the buyer's eBay account at risk. For $600 maybe that's a risk they're willing to take.
12345jamesstamps
·7 months agoUSPS will have tracking as to who or what as to how it was delivered...On a porch or with a person or front desk or?
If left on a porch...'porch pirates'...there is no refund.
'Marked delivered bu USPS'...'clerk told me package has now been lost'...can't be both.
mtgraves7984
·7 months ago'Marked delivered bu USPS'...'clerk told me package has now been lost'...can't be both.
@12345jamesstamps
That's what's throwing me. 😑
I do understand that porch piracy does not a Return request make, though. And a homeowner's/renter's claim is next, if so.
12345jamesstamps
·7 months ago'homeowner's/renter's claim is next'....not worth it.
I had my mountain-bike ripped off from garage.
In San Francisco, we have to call police for them to come out and make a report...can't call or go to a police station.
They showed up the next day at 8AM and woke me up.
Then I called Allstate(renter's)...and have to photo send bike receipt and police report.
Evidentially, insurance returns to state what is the cost for a similar bike.
This was worth it for me but not for the OP I think.
With my deductible I still made money on it.
The deductible can be a killer plus getting a police report to file with your insurance.
Thought I plug this in for anyone wanting to know about insurance...
Years ago I filed for a diamond lost in my ring through my renter's insurance(Allstate)...would you believe that was covered?...LOL😆
mtgraves7984
·7 months agoColor me confused. Was it delivered or lost?
Either way, if USPS shows 'Delivered', you'll lose an Item Not Received claim. But you'll still have the option of a 'Not as Described' Return claim (after all, you didn't order 'nothing'), if the package does have a 'Delivered' scan to 'elsewhere'.
ETA: ^^ Right, @wastingtime101?
wastingtime101
·7 months agoFiling a not as described claim would be a bad move @mtgraves7984 . That's for returns. Not for porch theft. That would be major buyer abuse to file a return in this situation.
mtgraves7984
·7 months ago@wastingtime101
I wasn't considering porch theft. But what if the 'Delivered' scan is for another address than the buyer's? Couldn't the buyer obtain that info and open a Return? I'm confused...........
wastingtime101
·7 months ago1Seller shipped to the address on the order as confirmed by the buyer. Buyer even had the PO confirm GPS coordinates on the delivery scan. That's not in question.
Buyer is using the word "lost" and that's what's confusing you, Miss M. The item was "lost" after delivery. Meaning porch theft.
Seller did their job. USPS successfully delivered. Then the package went missing.
Buyer can report to USPS and police who will want to track this if there is a pattern of theft in the area. Buyer may wish to look into more secure delivery options go-forward.
On this transaction, as unfortunate as it is for the buyer, an homeowner/renter insurance claim would be their path for coverage, which in most cases doesn't really help due to deductables.
wastingtime101
·7 months agoThis is not the case as OP already confirmed both the address and GPS coordinates of the delivery scan.
But if it were the case, return would still be the wrong type of case to file. The path would be an 'item not received' claim with documentation from the carrier saying they delivered it to the wrong address and could not retrieve it.
Before filing that type of claim the buyer (& seller) should work with the carrier to try and retrieve the package and correctly deliver.
But, as established, none of that applies here. Item was delivered to the correct address, then it went missing.
grand-and-glorious-purpose
·7 months agoThat is a real good way to get NARU'd.
mtgraves7984
·7 months agoGot it. I made that reply when I thought the package had been delivered elsewhere than to the buyer... thinking that the OP could obtain the gps information from USPS and use it to start a NAD claim (after all, the OP didn't order 'nothing'), citing 'Missing parts/pieces'. My bad, as it's turned out...
sdneped
·6 months agoThat's probably not true. Most of these following returns, up to four per month, were for Not as described:
And that's not the full count, as some returns do not have the word "initiated" in the Subject, e.g.:
From: eBay
Subject: Case #0000000000: You were issued a refund
From: eBay
Subject: Return 0000000000: You accepted the seller's partial refund offer
From: eBay
Subject: Refund issued for order 00-00000-00000
Thanks for providing tracking that shows the item was returned to the seller's address.
We're sorry you had a problem with this purchase.
Here's a summary of your refund.
wastingtime101
·7 months agoIf the seller shipped to the address on the order and has a confirmed delivery scan, you are not covered by eBay protections. It sounds like a possible case of porch piracy which can be reported to the PO and your local police. If you have homeowner/renter insurance, that would be the path for filing a claim.
Did you speak with your mail carrier and ask if they remember where they left the package?
am_1284
OP7 months agoIt was not delivered. I went and spoke to the clerk from my local post office— the one who were responsible for having the package delivered. I requested a GPS scan on my package with the tracking number. He came back 10 minutes and informed me the package was lost, and best thing to do was get a refund from the seller, and where I bought it from. The delivery status was a mistake as it was not delivered, and was likely a false scan which happens a lot. This occurred during the snow storm.
wastingtime101
·7 months agoThen we don't really have the full story. Did the clerk tell you where the GPS scan took place? That seems like important info here. It was in the carrier's hands and scanned as delivered somewhere. If it was mis-scanned, the PO would be able to see where it was scanned and they would try to locate it if they thought it was lost.
Did you speak directly with your carrier to ask about it? That's typically the best course of action as they generally remember what happened since they were the ones with the package in their physical possession.
am_1284
OP7 months agoThe clerk was not able to find the location of the package. He told me it was lost, and didn’t give me any other information. I’m confused just as you are.
wastingtime101
·7 months agoThen I wouldn't rely on what that clerk said. First and foremost, speak with your carrier if possible. Call the PO and ask to speak with a manager if you don't get anywhere with the carrier.
am_1284
OP7 months agoThe issue is, I called. Nobody picked up. It’s one of those really understaffed post office. It’s the reason why I went in person. The carrier was USPS for the entire duration.
wastingtime101
·7 months agoI meant speak with your actual mail carrier - the person that delivers your mail every day.
a_c_green
·7 months agoAs above: that's nonsense. More likely he didn't want to take the time to look up the GPS data that was logged when the package was scanned as Delivered. (It might be possible that he mistyped the tracking number. Hopefully you gave it to him in writing and your copy was correct too. ðŸ˜)
I have seen the data that can be pulled up in a case like this: it can even print out a street map showing the exact location when it was scanned, right down to one driveway vs. another.
Find someone else at the PO who knows how to operate their in-house intranet system and will look up the tracking number for you. Ask for the postmaster if necessary.
am_1284
OP7 months agoDo you think another post office can help me track it? That post office is really understaffed and it’s horrible, and slow.
wastingtime101
·7 months agoYes, any PO can look up the package and GPS scan on their intranet.
If they confirm it was delivered to your address, then speaking with the carrier on your route to ask where they left it would be the next step. You don't want to delay - they generally remember best if you can ask them within a week of delivery.
If they confirm it was delivered to a different address, but also confirm the label had your address on it, then the carrier on your route needs to be tasked with trying to retrieve the package.
If they confirm it was delivered to a different address, and also confirm the seller used a label with someone else's address on it, then you'll need to get that in writing. They don't have to put the other address on the letter, they just have to say it was not addressed to your address.
a_c_green
·7 months agoYes. I have on more than one occasion asked my local PO to check on the delivery of an outbound shipment of mine, to see exactly where it was delivered.