USPS Lost shipment claim denied. | Shipping

m-s8 · 2026-06-04T15:27:23.845000Z

I filed a lost package claim for a Priority shipment that stopped scanning weeks ago. Submitted screenshot of the order and the Order receipt document. Shows both ship to/ship from address, date, tracking#, item description total amount paid, etc. After my initial claim was denied I called in, they gave me a # for claims and I spoke to an agent that said it looks like everything is there and to appeal it. Appealed it with notes of my call and case#, explained details are there that are asked for. Claim denied again. Called back and this agent sent me the attached document that they want. It is older and shows on the order receipt Payment received on and Paid with. I asked ebay about this and they said due to privacy they will not provide anymore details about paid with, etc. USPS says if my next appeal is denied, it's over. Has anyone run into this and got a lost package claim approved? If so what did you provide? Ebay was of no additional help and just said to talk to USPS, which I have twice.

Discussions

USPS Lost shipment claim denied. | Shipping | eBay Community