USPS losing more packages, 8 just this week.
I'm facing significant challenges with USPS losing packages, and it's becoming increasingly frustrating. Just this week, 9 packages have entered the "In Transit to Next Facility, Arriving Late" status, in essence LOST. To make matters worse, a $500.00 faucet was lost, then found, and lost again! This isn't an isolated incident either; multiple accounts are encountering identical problems.
Adding to the frustration, FedEx overcharging on all my shipments, which is incredibly inconvenient. Additionally, eBay's new policy of passing shipping savings to buyers is causing more headaches. Despite pricing my listings competitively, below those of sellers offering free shipping, these challenges persist. It's incredibly disheartening; I can't help but shake my head.
jgdmd
·2 years agoYes, this happened to me for an iPhone I shipped to Florida, which was lost. I put in a claim for $75, which was the approximate value of the same phone and got awarded $25, which was less than what I had sold it for. There was an appeal process but I gave up and took the $25. My wife ordered a dress from Poshmark and the same thing happened, the dreaded "in transit to next facility, arriving late" on the tracking feature. I think either drivers are stealing stuff or something has gone wrong with their system. Unfortunately, the more expensive option of FedEx might be a consideration. USPS can not be trusted.
reallynicestamps
·2 years agoUSPS public tracking often does not show the details their internal tracking shows because an entire bag or box has been misrouted....
I offer economy shipping, not any specific USPS service and a long handling time. Even when there is a delay my shipments are not late.
Repeated because these are important insights.
tobaccocardyahoo
·2 years agoMisroutes occur due to human error. In Transits are often misroutes. There is no alternative routing for some misroutes and they must backtrack. USPS public tracking often does not show the details their internal tracking shows because an entire bag or box has been misrouted. This is why opening a case with USPS for missing packages gets results.
I offer economy shipping, not any specific USPS service and a long handling time. Even when there is a delay my shipments are not late.
Some of the human error is a result of the resistance to change in some of the USPS hubs. Efficiency and costs are more important to management than worker happiness.
simba6
·2 years agoHave you tried the 800 number on the USPS web site? I have had packages found by them. They can pull up a lot more tracking than what is on line.
doubleupdiecast
·2 years agoI’ve had 2 packages go into transit mode only for 8 days. I have never had these issues before in 7 years of selling on eBay. I’ll try both the website and 1-800 number Thanks
timzbiz
·2 years agoI'm in Vegas and am experiencing the same "arriving late" issues as you are. 5 of my packages have made it to the Memphis annex and have been stuck there for a week, no movement. I've already received a neg over this. Curious which post office location picks up your packages?
reallynicestamps
·2 years agoOn the dotCA site (canada) I see a lot of references to a tracker called parcelsapp.com .
Try entering your tracking number there.
Apparently they are better about tracking than the USPS/eBay connection.
fatgrandmafinds
·2 years agoJust tried that site for a package I'm currently having issues with and the info I got was no different from what USPS shows ☹ï¸
I've had two larger items go missing in 2 months which I realize isn't much compared to others here but having ZERO go missing for almost 2 years, to suddenly have two go missing makes it rare (for me). The first package was finally located and delivered to the customer 10 days after it was shipped. The second one was shipped on March 30th and then no activity after April 3rd. It just disappeared. I filed a missing mail search and that was closed after 3 days without anyone contacting me or resolving the issue so I opened another one. After 3 days I finally received a call telling me they could not locate the package. I filed an insurance claim for a Lost Item and yesterday the website showed the claim is being paid. TODAY I got an email telling me the package arrived at the USPS facility in Memphis Mail Processing Annex. The customer was refunded on the 13th and I told USPS if they located the package it needed to be sent back to me but apparently, it's heading to the customer? I can't even at this point.
hd2614
·2 years agoRegarding the package you mailed on March 30th, did USPS finally deliver it to your customer? or were you able to have it sent back to you? either way, did USPS honor payment of your insurance claim or did they put a stop to it? I have an uncannily similar situation going on right now, any insights you can provide are greatly appreciated. Thank you.
tobaccocardyahoo
·2 years agoMy experience with "In Transit to Next Facility, Arriving Late" is that it is literally correct.
My experience with why it occurs is human error. I have discovered that if my package looks like it might be a letter, it is processed as a letter, jams the sorter or is rejected, and is delayed because a human is upset.
There are a lot of upset people as USPS as changes are made to improve productivity and profitability. Certain sorting centers are clearly trying to prove that the old way was more productive, even if it was unprofitable.
Eventually, things quiet down and the problems move elsewhere.
As for FEDEX. They have serious problems. My heart goes out to Fred Smith who has to witness what bad managers have done to his great company. It will be interesting to see how they recover from losing the USPS air routes to UPS.
reallynicestamps
·2 years agoIf you are packaging and shipping a dozen items a day, without help, then the problem is not with you.
Start with the local post office. Ask for the postmaster and discuss the problem with them.
Also consider changing which office you use as your postal drop. There may be a personnel or logistical problem at the one you are using.
With the FedEx problem the answer is simpler.
Don't use FedEx. Switch companies altogether.
You are claiming that your shipments are getting lost.
Do you mean they arrive after eBay's last estimated delivery date? Or that they never arrive at all?
Are you getting and paying Item Not Received Claims?
Or are you watching tracking and getting yourself upset?
Are you aware that most shippers use "spoke and hub" delivery which doesn't look logical but is amazingly efficient.
https://blog.locus.sh/hub-and-spoke-distribution-model-in-modern-supply-chains/
vegaseauction
OP2 years agoI appreciate your insights. It seems the missing packages are vanishing after departing from the Las Vegas Hub, with the exception of one— the faucet, which was never scanned at the LV Hub. Every package is picked up directly from my property by the postal service, with documentation provided daily. The problem lies in packages getting lost during transit after the LV Hub. Unfortunately, I don't have the luxury of time to personally ensure each order reaches its destination. I only find out about missing items either through customers filing claims for non-receipt or via emails from concerned customers inquiring about their order status. Now if it was just one hub that had these issues I would pass it off as it can be fixed, but this is happening all over the country. I will look into the use of spoke and hub as I just built a 2000sqft garage on my property for the exclusive use of Ebay. I will not be able to sustain these types of loses in the long run. Again thank you for your input.
reallynicestamps
·2 years ago... packages are vanishing after departing from the Las Vegas Hub, ...
So everything is fine, according to the tracking, until leaving Las Vegas.
I only find out about missing items either through customers filing claims for non-receipt...
I'm glad you are not watching tracking. That is just too much stress.
Of course, you are immediately responding to these Claims with a refund. There's not much else we can do.
This is where Cookie Jar Insurance comes in.
...or via emails from concerned customers inquiring about their order status.
For the ones asking about status, but who are not yet at the last estimated date for delivery, a prompt reply including the tracking number , which they already have, is appropriate and often soothes concerns.
Now if it was just one hub that had these issues I would pass it off as it can be fixed, but this is happening all over the country.
Have you ever tried to see where the tracking shows the delay?
I suspect most are delayed, not lost, and there are certainly some black holes.
Most mail for us in Canada goes through Chicago. There are stories......
Cookie Jar Insurance is just putting a few virtual pennies from every sale into a virtual Cookie Jar as a premium against any losses. Another less fun term is self-insurance.
The advantages of CGI over commercial insurance are that it is cheaper and that it covers any problem not only delays in transit but also NAD ,return shipping, and our own mistakes, like sending the blue sweater instead of the red one.
Work to Rule job actions, mentioned above, usually only last for a few weeks, before the workers either call off the action or get bored. Then there is an extended delay while they catch up.
vegaseauction
OP2 years agoHere is todays email on tracking, today is the 18th
Moving Through Network
In Transit to Next Facility, Arriving Late
April 13, 2024
Departed USPS Regional Facility
LAS VEGAS NV PACKAGE SORTING CENTER
April 10, 2024, 5:58 am
Arrived at USPS Regional Origin Facility
LAS VEGAS NV PACKAGE SORTING CENTER
April 9, 2024, 7:48 pm
USPS picked up item
LAS VEGAS, NV 89149
April 8, 2024, 1:11 pm
Shipping Label Created, USPS Awaiting Item
LAS VEGAS, NV 89149
kensgiftshop
·2 years agoWhat makes you think those are lost?
A lot of mail is running later then usual.
vegaseauction
OP2 years agoLet's just say I'm well aware of the situation. With my experience and ongoing communication with USPS, I've had insights into these matters.
12345jamesstamps
·2 years agoIt could be who is packaging the items to be shipped.
Considering how many of the same items being sold I assume it's from another party.
And I don't think someone can have that many items in their place waiting to be sold.
I haven't had anything lost last year or this year yet by the USPS.
frugalmarketplace
·2 years ago@12345jamesstamps Nor have I…..I am always amazed at all these “postal†problems.
yuzuha
·2 years agoI am firmly convinced that probably 95% of "lost" packages are due to the package's label getting damaged or otherwise torn off given how many people I see in the PO with labels barely hanging on with Scotch tape.
vegaseauction
OP2 years agoFirstly, I want to clarify that I package every item, a practice I've diligently maintained over my 27 years on eBay. So, any assumption to the contrary is simply incorrect. Secondly, I currently have a stock of 3000+ items ready to be dispatched from my location on any given day, so the notion of having nothing lost in a year is indeed commendable by you.
buyselljack2016
·2 years agoAdditionally, eBay's new policy of passing shipping savings to buyers is causing more headaches
----------------------------
just "opt out"
vegaseauction
OP2 years agoIf you think that just closes the hole up and nothing becomes of it, I think differently with my experience.
dolcetreasures
·2 years agoSince November the USPS has paid 3 claims to me, another 3 items never got delivery scans, another item completely vanished and was never scanned at all! Now I have a package that’s been stuck in Opa Locka and Miami, sent to Texas then back to Opa Locka and is stuck again, two weeks. This is getting intolerable.
USPS has lost the same amount of packages in the last 5 months that I have lost in the previous 7 years of business over two accounts on eBay. Keeping in mind this store was closed for three months from mid December until the end of March, these are shocking results.