USPS Insurance is it really this stupid? | Shipping

magnum-ta · 2024-08-27T15:11:12.686000Z

i need to know if I am actually understanding this.... Step 1 - I filed an online insurance claim, included all necessary info including picures. Step 2 - In the meantime, I informed buyer that claim filed, but no info given to me on a timetable. Step 3 - Refund given to buyer because ebay doesn't delay refund cause you are waiting for the USPS to do their jobStep 4 - I receive letter from USPS telling me i need to bring in the damaged item and packaging to a postal employee for verification even though i already provided photos. Step 5 - I don't have the item. Item was $15 and I told buyer to just keep it since it was trashed during shipping.Step 6 - Spoke to 4 different people over the phone at 4 different numbers cause no one knew the answer, finally told I have to rely on the buyer bringing in the item and package to a postal employee for verification. So, since I have given the refund I have to rely on the buyers mood to go to the USPS and show the item and package so I can get my money back even though i already refunded them and they really have no incentive to do this. Is this true? If so, new questions....If I had not refunded the buyer, am I supposed to file the online claim, and then tell the buyer they are gonna get a form in the mail and to take that form and the item and packaging and show it to a USPS employee, and THEN I will do a refund for them? What if they refuse, doesn't ebay just give them their refund automaticly after 10 days or so, wether they went to the USPS or not? If they won't go to the USPS and do this, doesn't this infer they are attempting a scam? Will ebay deny their refund if they don't do what's necessary for a claim? This sounds like the biggest scam for the USPS to just not need to pay out insurance claims.Chris

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USPS Insurance is it really this stupid? | Shipping | eBay Community