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USPS Failure to Scan after package pickup
I am getting a few packages out of a batch that do not get the initial scan from USPS. Others in the same batch get scanned and delievered. USPS is apparently in a real mess.
How can sellers be held responsible when USPS fails in their service and eBay actually supplies the USPS service and charges commission on the shipping costs.
My funds are held in pending when a buyer puts in an Item Not Received request - all happening on these unscanned packages. This is totally out of seller control. I can prove my deliveries to the Postal pickup as I book the delivery, and can show that parts of the delivery were scanned and others not. Some items even delivered.
Now I take photos of the packages before I give them to the carrier.
eBay says get a detailed delivery sheet from USPS, but you cannot do that on the eBay site when you purchase labels. If you buy your labels on USPS and pay full price you can get the list. However if as I do, include shipping in the cost, you get hit for commission on the shipping cost, plus full cost. Big losses there.
Time for eBay to take USPS to task and do something about this failure to scan the packages.
If you have the same issue, please make it known here.
kh-jean
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
diwholeting5
·3 years agoSame
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bigjsa-44
·3 years agoI know this is a old comment but I am having this very same issue and I'm unable to get to the post office to stand in line to get my package scanned every time I ship one. I just recently had 2 packages picked up 2 completely different orders and people. One of them of course the cheapest one was scanned at pickup and shows tracking. But the $400 package was never scanned which doesn't make sense since they were picked up together. It has been 36 hours since they were picked up and it still says USPS awaiting package. This is a nightmare for a seller even if the post office reimburse you for the $400 item you refund the buyer the $400 but then you have no product left so you are out the amount of money you paid for the item. Say it's a $300 item you sold for $400 you are on the hook for the $400. You get the money from the post office for the $400 you refund the buyer now you are out the $300 product you bought to sell so you still get screwed. There should be some kind of system in place where if the postal worker doesn't scan the packages at pickup they get a strike against them. If they do it so many times bye bye you are fired that's the only way I can see the issue from happening
postcardcountry
·3 years agoQuestion #1 - are you looking at eBay for the tracking or are you looking directly on the USPS site? I have found eBay to often be behind the USPS in posting tracking.
Question #2 - are you requesting carrier pickup service or are you just leaving the items in your mailbox?
Question #3 - do you use a scan sheet when you have multiple packages?
Question #4 - are you in a rural area or in a city? I have been told rural carriers do not have to scan if circumstances are not safe. I have also been told they do not have to scan every package, there is a limit which is why using a scan sheet is better.
The mail carriers are unionized. Unless the contract is changed, failing to scan a package or packages is probably not a reason to fire someone. At one time, we had a mail carrier who could not deliver the mail to the correct address, would deliver mail to us that he had picked up earlier in the route and was supposed to go the the Post Office and not stuck in someones mailbox, his fellow post office personnel didn't want to work with him in the back room, he was 'trained' at least twice and it took ONE YEAR and hundreds (yes literally hundreds) of complaints for a compromise and he was retired early for health reasons.
twobearstrekking
·5 years agoHave the same issue and many others. eBay ignores the fact that even during normal times the USPS sucks. Have one item that was actually delivered over a week ago, but still shows as Out for Delivery. Have a batch of items from 12/1 that were origin scanned randomly over the course of several days, including a Sunday. Should be easy for eBay to figure out and understand that retail post offices don't operate on Sunday. The USPS also fails to scan point to point, so you can have an origin scan (if you're lucky) and then no scan until delivery. I've gotten figged for what is the USPS incompetence.
In the midst of all of this, I shipped a package FedEx Home Delivery due to crazy USPS DIMM rate on the package. It got there ON TIME without a hitch. Seriously considering abandoning USPS on January 1st - if not sooner.
Meanwhile, eBay needs to implement a blanket suspension of Shipping metric requirements for the entirety of December (including retroactively).
dollarjills
·2 years agoI kill myself at this...and ship Daily. 3 recent packages I put in USPS drop box were NOT scanned for 2 weeks! Cases were opened, I was forced to refund..and I'm sure my customers think I never shipped ..2 weeks later, hmmm, both just delivered!!! And NOONE at USPS will be held accountable for their incompetence. I am now out $100 and I have no items!! VERY FRUSTRATED
Unavailable member
·2 years agoZOMBIE THREAD FROM 2020