Usps delivered to agent for final delivery
Hello, i recently sold something on eBay for the first time and I shipped out the item to the buyer that’s overseas. When I look back it says delivered to agent for final delivery in ELK grove IL. Can someone please help me it’s been more than 13-15 days since that update it’s been like that since feb, 12 2024. Please help thanks!
30 comments
714ricki
·2 years agoWhen you see a delivered scan in Malaysia, then appeal ebay's decision for the INR case. Provide them a screen shot snip of the online proof of delivery along with the website with the information.
However, right now, the parcel is still floating around within the Malaysia Customs jurisdiction. If they can't reach the buyer or the buyer refuses to pay the VAT/Duties, then they would eventually begin the slow process to return the item back to you.
Ebay will only consider an appeal if there is a timely online proof of delivery. Unfortunately, right now a delivery hasn't been made yet.
tanner_edge
OP2 years agoSounds good man I’ll try contacting eBay so they can possibly try contacting him to pay customs.
pjcdn2005
·2 years agoWhat are the first 4 digits on the tracking number?
tanner_edge
OP2 years agoThe REF is 134925093075
usps tracking: 9434609206486030083382
pjcdn2005
·2 years agoHmm I had thought it was an eBay international standard shipping label but those usually start with ESUS.
Was the label you printed for first class international or for eBay international standard? Where is the buyer located?
tanner_edge
OP2 years agoThink it was eBay international, he’s located in Malaysia
pjcdn2005
·2 years agoIf it was eBay international standard delivery than you are responsible until the package reaches the buyer, not just the forwarding depot. That would explain why you lost the claim. There is up to a $100 insurance that you can claim if you did send it by that method.
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-standard-delivery?id=5011&st=3&pos=1&query=eBay%20international%20standard%20delivery&intent=Eva%20international%20standard&lucenceai=lucenceai&docId=HELP1570
buzzapparel
·2 years agoDelivered to agent is considered delivered. It won’t get any scans beyond that as that’s typically a sign it went to Freight Forwarding. Many buyers that use the Forwarding services will bother the seller for a refund even though they know it has arrived at the location awaiting their decisions on how to ship it to their final destination. Forwarders usually provide a locker for up to 30 days. International buyers know there is a chance they might get the seller to refund. The package for all intents and purposes is delivered.
714ricki
·2 years agoSince its an international shipment, have you checked any of the online tracking services for international parcels? Those online tracking websites normally provide additional scans beyond the Elk Grove international parcel center.
Good luck! ðŸ™
tanner_edge
OP2 years agoI have not yet! What’s best one? Thank u!
714ricki
·2 years agoFor the few times I needed to tracking ebay international shipping order beyond the US address, I have used a few different international ecommerce tracking sites. One of them is:
https://parcelsapp.com/en/carriers/easyship
Just enter the ESUS tracking number & take a look at the results. You might be surprised, your parcel could already be sitting in the recipient's country Customs office awaiting clearance.
denver_pc
·2 years agoI can answer this for you. It just happened to me and the buyer opened an INR against me.
I shipped some computer hardware to an address in Florida and a few days later observed in my sold listing page the item was "delivered". Great all done. A few days later the buyer reached out asking where his item is? Unlike the eBay page when you click on the USPS tracking it showed first "delivered" and a timestamp after that "DELIVERED TO AGENT FOR FINAL DELIVERY". The buyer claims they never received the item but eBay lists it as delivered on my shipping screen.
The Buyer (using a mail forwarding agent to South America(?) was not accepting of the answer and opened a request. Naturally I purchased the label through eBay shipping so I knew the address and tracking was pre-populated. In the request I responded by uploading the tracking, a select-able option. When the buyer escalated the request to a case for "ask eBay to step in" fortunately I was already in the clear. It was closed in about 20 minutes in my favor. No loss of funds and item, who knows if lost or actually delivered...
TLDR: You sent it where it was suppose to go. eBay's system recognizes DELIVERED TO AGENT FOR FINAL DELIVERY as a valid completion of your shipping obligation and especially with any mail forwarding agents will void the buyer's guarantee.
tanner_edge
OP2 years agoYeah that’s literally what’s happening with me right now. But they chose his side over mine (smh). He basically asked eBay to step in like yours and they refunded him the money and chargeback me 136$ now I’m -136$ and they keep trying take money from my bank everyday. I’m just hoping it moves and doesn’t just stay saying “delivered to agent for final delivery†he basically opened a refund request before it was even delivered to him. How long will this last because I need my money :(.
denver_pc
·2 years agoSorry pal, but you must have done something out of the norm.
When I had this Request opened against me I had a few minutes of panic as well (and my 1st seller account is > 20 years old). I did some quick research and read others' experience and then took a deep breath. Because the good news was about to come my way too. This "Delivery to final agent for delivery" verbiage....
Any of your sales - buy the label through eBay so it sends to their buyer's address exactly. Tracking will be included. When the buyer complains the item was not received or lost in transit next time you must select "upload tracking information" even though it is already on file. This will log your side and proof of delivery.
Sorry to say the tracking status will not change ever again from delivered to agent. Because according to the USPS it was delivered. Just delivered to someone else that will handle the forwarding to your buyer whomever, where ever. That's the terminology used. I know it's confusing to both buyer and seller. To say again, the tracking won't change because assuming this is a mail forwarding agent, Finland, or Russia, or China, or Vietnam, nobody is going to edit the United States Postal Service tracking information on this item since it has been delivered to a shipping warehouse.
Again, sorry, you must have missed a step in the original buyer complaint. I never heard of a case being opened and bam you automatically lose without having any option to resolve it before eBay steps in.
At the very least there should be an appeal option.
tanner_edge
OP2 years agoI did do all of that. And they still didn’t help me. I did everything on my side correctly. I shipped with the label eBay gave me and did additional tracking as well. Shared proof of everything and still got denied. Now I lost something over 500$ if not delivered and getting charged . Never got scammed so hard from eBay ever in my life. It’s been stuck in that update for week and a half . 14 days. And never changed. I’m hoping it does and it says it delivered to him.
do u think it be delivered to him and will it update me saying it has? Or should I try calling them again and try getting my package back. Because it says “for final delivery†so I’m guessing it hasent been delivered to him yet obviously.
steady2304
·2 years agoThat is the eBay consolidation hub in Illinois for EIS shipping. It is not uncommon for packages to take a couple weeks to be processed and then to be shipped to their final destination country.
tanner_edge
OP2 years agoIt’s been like 14 days so far how many weeks u say?
12345jamesstamps
·2 years agoWhat is the address...not the person's name? Is it maybe "freight forward"....which there is usually a number after the person's name...which I don't need to see? Most freight forward shippers are on East or West Coast so this is interesting.
tanner_edge
OP2 years agoI wish I can show photos but the label says this: E INTERNATIONAL DELIVERY
CS/PO BOX#7921 ELK GROVE VILLAGE IL 6009-7921
it also says REF number:134925093075/SK CHNG
His name is SK Chng so I think it’s a freight forwarder . I just hope it isn’t lost because it was a expensive item.
wastingtime101
·2 years agoHi @tanner_edge . That ship-to address is consistent with a package shipped with eBay International Standard Delivery (eISD).
It is not a freight forwarder contracted by the buyer. It is, essentially, a freight forwarder contracted by you, the seller.
Your listing advertised direct shipping to Malaysia with USPS. When it came time to purchase the label you chose eISD.
eISD is a service where the seller is responsible end-to-end so if there is no final delivery to the buyer in whatever country then yes, you are responsible for refunding. This is why the eBay case was closed against you.
eISD includes up to $100 insurance that kicks in as soon as you have a delivered scan to the eISD hub (and you do have that scan) so I encourage you to file a claim. PJ posted the link above. There's an option when you buy the label to add more insurance, I believe with ShipCover, so if you did not choose that add-on then you will not be covered for more than $100 which is the same as if you shipped to any US location and the package was lost. You either take a risk and self-insure, or you purchase insurance so someone else covers loss.
As a brand new seller you are not going to be eligible for eBay International Shipping (eIS) which is a program that offers a lot of seller protections - very different from the service you used.
For now, eISD, the service you used, offers the most seller protection internationally, but it only covers up to $100 in loss/damage.
Did you by any chance purchase additional coverage for the item's value? If you did, then your only loss will be the forfeit eBay final value fee for losing the claim, and a defect on your account for an unresolved case. If you did not purchase additional insurance, I'm sorry to tell you the loss cannot be recovered except the $100.
When you look at the item on eBay and click on the tracking number, on the popup that appears, do you see a secondary tracking number assigned? Look for an ESUS number. If you can find the secondary tracking we can look it up on parcelsapp to see if perhaps there were international delivery scans that didn't populate to eBay. If we can find that you might have a reason to appeal. Let us know.
tanner_edge
OP2 years agoThe ESUS number is :ESUS184673340
wastingtime101
·2 years agoAh!! There you go. Shows latest tracking scan in Malaysia on Feb 22, being held in customs.
Could be the buyer has to pay customs fees to release the package. You should appeal with eBay based on the ESUS tracking info.
If you entered the USPS tracking number into the non-receipt claim, that explains why you lost.
tanner_edge
OP2 years agoThank u bro!! So it’s being held in customs ? How I fix that exactly? And how do I submit this to eBay?
wastingtime101
·2 years agoThe buyer has to fix it by paying the customs/duties owed. If buyer refuses to pay those fees, seller is not supposed to lose a non-receipt claim. Like I said, if you entered the USPS tracking into the claim that could be why you lost. You need human eyes on this.
You can attempt to go to eBay CS on social media to appeal - for this specific scenario that might be the best avenue. Send a DM to one of eBay's social CS teams: ebayforbusiness on facebook, ebayforsellers on insta, askebay on X
tanner_edge
OP2 years agoOMG I LOVE U I FOUND THE INTERNATIONAL TRACKING THANK U!!!!