USPS damage claim

I am seller, created a shipping label for USPS ground advantage, shipped item and it arrived damage. Directions were to go to labels section and file a claim. There is zero choices to file a claim. Please help or have someone contact me. thank you.

Jack
TheProdGuru

theprodguru

857 View listings

Posted 2 years ago·Last reply 2 years ago

3 comments

stephenmorgan

·2 years ago

1219 View listings

When you are in the Labels Section click on the USPS Tracking Number and it should take you to the USPS web site where you can file a claim.

https://www.usps.com/help/claims.htm?_gl=1*ovnt4i*_gcl_au*MTM4MDA1MzAzNC4xNzA5NDE2NzI5*_ga*MTU2MzkzNTQ5OC4xNjc3MzgxNjU3*_ga_3NXP3C8S9V*MTcwOTQ0NTc2Mi4yODQuMS4xNzA5NDQ2ODY4LjAuMC4w

slippinjimmy

·2 years ago

4 View listings

@theprodguru wrote:
I am seller, created a shipping label for USPS ground advantage, shipped item and it arrived damage. Directions were to go to labels section and file a claim. There is zero choices to file a claim. Please help or have someone contact me. thank you.
Jack
TheProdGuru

You file the claim directly with USPS not via eBay. For details on how to proceed see this page:

https://www.usps.com/help/claims.htm

kensgiftshop

·2 years ago

389 View listings

Ask the buyer for a few pictures of the item and package, then refund the buyer.
Have the buyer hang on to the item and package so it can be inspected.
You file a claim with the carrier on their website.