USPS Advantage Shipping Damage Claim
I recently sold an old radio in a bakelite cabinet. It was carefully wrapped in bubble wrap, air pillows on all sides, fragile. It was received in two pieces. Used the tracking # to file a USPS claim and it shows it's ineligible.
Now what can I do? The buyer said he'll keep it but I did make a 50% refund on his purchase.
7 comments
lux.ra_14
·2 years agoI don't doubt that the item was packed well when you shipped it, but I would stay away from air pillows in the future.
Whenever I get a shipment with air pillows, they are often fully or partially deflated and fairly useless as protection against damage.
yuzuha
·2 years agoAir pillows are absolutely useless for protection with any sort of heavy item because they really don't do much to absorb impact and will also often deflate, like you said. I only ever use them for non-fragile things such as stuffed animals to keep them from rolling around in the box.
kensgiftshop
·2 years agoIf you're going to file an insurance claim, you need to give the buyer a full refund.
brought_to_you_buy
·2 years ago$100 insurance is included (for both outbound and return shipments), and you can purchase up to $5,000 in additional coverage against loss or damage for merchandise. Tracking is included. Pay for postage using stamps, a self-service kiosk, Click-N-Ship® service, or at a Post Officeâ„¢ location.
kensgiftshop
·2 years agoThat's new, they didn't use to insure returns.
kalyoth
·2 years agoTry doing this:
USPS Insurance Claim
radiorich1440
OP2 years agoThank you ! Not only a frustrating experience, there were issues with their server too. All good now.