UPS insurance claim denied since buyer refused to have item inspected 09/20/2025 | Shipping

treasure-hunters-things-and-stuff · 2025-09-30T17:14:59.209000Z

The buyer claimed that the item was damaged upon delivery. I asked for pictures, but the buyer is not responding. I opened a damage claim with UPS, and the buyer refused to give the monitor to the UPS driver. eBay closed this claim in the buyer's favor, claiming the buyer "The buyer claimed that the item didn't match the description," that is FALSE! The buyer opened a "damaged item" claim. Why isn't eBay helping sellers? You are helping this buyer steal $541.68 from me! The buyer still has the monitor and refuses to give it to UPS for the insurance investigation; they refused to provide photos of the damaged box, and they refuse to respond at all now that eBay gave them a refund. They refuse to send the item back to me for the return request; eBay is assisting in a theft. Why isn't eBay giving me my seller Protections? Why is eBay protecting the buyer and not me? Now, I have no product and I'm out of pocket thanks to eBay "Your order earnings after applying fees and other selling costs. -$138.74" This shouldn't be allowed, how can eBay do this to sellers and get away with it?

Discussions

UPS insurance claim denied since buyer refused to have item inspected 09/20/2025 | Shipping | eBay Community