UPS Fake tracking number scam, no ebay buyer protection
Summary: hotoffthepressrecs reported being scammed with a fake UPS tracking number that doesn't match their address, resulting in issues with both eBay and PayPal during a dispute. Despite multiple calls to PayPal and UPS, they received no resolution or validation, and the seller's details appear suspicious. kensgiftshop suggested obtaining a UPS letter for an appeal, while tools* mentioned disputing with a bank. Others discussed the limitations of eBay and PayPal's buyer protection systems and the difficulty of proving address details due to privacy policies. The conversation highlighted frustration with the lack of accountability from both platforms.
Scammer just tricked both E-bay and Paypal with a tracking# that does not go to my HOME
address. Even after my dispute, where I specified that exact issue. https://www.ebay.com/itm/327246746712
UPS refuses to assist, since I can't name the address on the label (How on earth would I know?? You all know. So you know it's not mine. ). Tracking# only provides the City, State and Zip.
Paypal demands I get proof from UPS, who doesn't even recognize me.
Your "Generative AI" is years away from this issue...someone do their job over there.
10 Phone calls later, still ZERO assistance or accountability from either Ebay or PayPal.
Doesn't E-bay or PayPal cross-reference the actual Street Address?? How can such a juvenile trick even work in this day and age.
"Left on Dock" Signed for by "Vargas"
Am I taking effing crazy pills, how did you guys screw this up???
--Dave
eburtonlab
·2 weeks ago · EditedThat seller has about 46,000 items sold and a 98.9% feedback rating, so not your typical false tracking scammer. Perhaps the seller has added a new drop-shipping fulfillment service that is using false tracking or the seller made a mistake and provided the wrong tracking number for your package.If you go to the nearest UPS store with a copy of your order details that shows your address and the tracking number you received, someone should be able to confirm if the package had your name and address on or not even if they cannot tell you the actual name and address. If you can get that in writing you may be able to pursue a "false tracking" case with PayPal or your credit card issuer.
hotoffthepressrecs
OP2 weeks agoWhere do you see that? He sold 152 items. 97% FB rating.
The UPS store says they dont even have access to the address details from the tracking # in their system and can't help me.
The UPS phone#, got no where 4 times... they refuse to help me because I cant provide the address it went to. Step 1 of the verification process.
The item was removed for vague item restrictions immediately after it was delivered to this other address.
eburtonlab
·2 weeks agoAh, my mistake. The link provided forwards to a product page, not the original listing, at least for me. When I follow a direct link to the original listing on ebay.ca I can see the 97% seller. Most of the seller's feedback is automated feedback provided by eBay, not actual feedback from buyers. It appears the original seller (or possibly the person who hijacked the account) is drop-shipping from Walmart while undercutting Walmart prices -- often a sign of a triangulation scammer.
hotoffthepressrecs
OP2 weeks ago · Editedhow about instead, Paypal checks an address first. What on earth is the dispute process for, if they dont consider the main facts, that they have complete access to. Better, what on earth have they become? Worst service ever.
eburtonlab
·2 weeks agoPayPal is neither the sender or the receiver, and thus is not entitled to see any info about the shipment.
hotoffthepressrecs
OP2 weeks agoWhile I would assume the same, unless it was booked through their system, two of the phone associates claimed Paypal has a system with UPS and they can call them direct and at least verify the same level of info I have. I would get a call 48-72 hrs later. Never got a call on either and nothing has been updated in their system.
We take several methods of payments here for our business. Same account I use for this. Bought that for the office garage. haha. We dont mind removing Paypal from one of our payment methods. It's been on the chopping block for some time anyway.
kensgiftshop
·2 weeks agoSince you opened a case with Pay Pal, Ebay won'[t do anything.
Get a letter from UPS stating the package with that tracking number was not addressed to you and use it to appeal the Pay Pal case.
hotoffthepressrecs
OP2 weeks agoHow, where? They only have stores now, and they dont have that much access.
kensgiftshop
·2 weeks agoThey should have a phone number on their site you could call and talk to someone about it and see if they can send you something.
hotoffthepressrecs
OP2 weeks ago · Editedgot no where 4 times. ..... how about, why cant Paypal check an address first? What on earth is the process for if they dont consider the main facts, that they have complete access to. Better, what on earth have they become. They both love to "appreciate my 25 yrs of business". And this is how?? I'm out.
tools*
·2 weeks agoDispute the payment with the bank behind your credit card, debit card, or checking account. It's easy to do online with most banks these days.
hotoffthepressrecs
OP2 weeks agothe payment was made from Paypal.
tools*
·2 weeks agoA PayPal balance with no extra layer of recourse? I guess your options are limited.
kensgiftshop
·2 weeks agoJust like you and Ebay, Pay Pal can't get anymore information because of all the privacy policies everyone wants.
I*'d keep calling until you can reach someone that could help.
Tell them you don't need to know where it was delivered, you just need to know if it was addressed to you.
hotoffthepressrecs
OP2 weeks agobelieve me, i worded it EVERY way i could to express this and get some kind of validation for paypal.
again, how about Ebay and Paypal simply verify the address in a "not received" dispute. seems pretty elementary.
eburtonlab
·2 weeks agoWhat is the actual tracking number? Is it actually a UPS tracking number at all?
kensgiftshop
·2 weeks agoThey can't get anymore information then you can.
All they can do is go by the tracking, which just says it was delivered, but not where it was delivered.
hotoffthepressrecs
OP2 weeks agoEbay did nothing anyway. But yeah, they clearly changed how that works.
tools*
·2 weeks agoWhen I buy something through eBay, I always pay with a (2% cash back) credit card through PayPal. It means I have eBay and PayPal's "buyer protection" and real protection from the bank that issued my credit card, plus a 2% discount.
hotoffthepressrecs
OP2 weeks agoin my case, the buyer protection failed.