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UPS Damage Claim Filing
I sold a computer and it was damaged during UPS shipping. I had the buyer return the computer to me and I refunded him. I am in the process of filing a damage claim with UPS. I had purchased additional insurance cover the $200 sale.
After filing the claim including photos and other documentation on the UPS Claims Portal, I received an email from UPS stating that "Please note that your claim has been approved, and you will receive the paperwork in 1 or 2 business days." I received the paperwork yesterday. The paperwork includes a "Damage/Loss Notification" letter asking for documentation on Merchandise Value (which I can provide with the eBay sales Packing Slip) and the shipping record (which I can print from the Paid and Shipped tab). There is also a Request for Claim Payment form that I can complete with my name and address. The problem I am running into occurs when I try to log into the Claim Payment Form online at:
https://www.ups.com/claimdocs?loc=en_US
The Claim Number is on my Request for Claim Payment Form. I cannot determine the UPS Account Number. I tried my UPS account number, but I receive an error stating it is not the correct account number. I called UPS customer assistance and was told that I needed to put eBay's UPS Account Number into the form and that I needed to contact eBay for that number. I contacted eBay and spent 35 minutes with a customer support person. He was unable to find the account number - contacted other support people and his supervisor. He did give me a number that he thought might work - but it did not.
Does anyone have experience in completing this form? How do I get eBay's UPS account number?
brjunco
·2 years agoebay (e-Commerce) UPS freight claim SOLUTION:
1st filed a claim with UPS (UPS Account Required)
2nd NO Help fom ebay..... NO Help from UPS.......
3rd After weeks I called UPS Phone# 1 800 811-1648 PRESS 5
4th Voiced my complaint UPS Damage Claim Status and/or Final Decision to pay or deny claim.
5th I requested to talk to UPS Claims Dept. * Senior Manager or Senior Supervisor
6th Transferred to UPS Claim Dept. (Put on HOLD for 1/2 Hour + -)
7th I was then Transferred to Central Insurance Claims "CIC" (Phone# 1 888 611-3856
8th They confirmed my UPS Damage Claim & stated UPS Damage claim has been received & processed
9th "CIC" emailed me forms to fill out & send back via PDF* after taking Pictures & down loading
10th I had to then print PDF Download : Request for Claim Payment Form & FAX to phone# 1 888 458-7703
11th EBAY WAS NO HELP & UPS WAS NO HELP (Both do NOT have any True/Correct Customer Service)
12th NO RESULTS Numerous calls to UPS & ebay with Track# * Claim# * UPS Account# * ebay Item# & Order#
13th Word to the WISE.......... NEVER/EVER Ship via UPS . Period * USE FedEx (on larger/Heavy Items
TOTAL NIGHTMARE Filing a claim with UPS through (e-commerce) ebay.
I can ONLY Hope UPS/Central Insurance Claim PAYS for my DAMAGED Item. Good Luck to ALL...................
NOTE: ebay & UPS MUST work together to simplify the DAMAGE (LOST) claim process * I DOUBT IT Will Happen
wastingtime101
·2 years agoSounds like you did not follow the correct process @brjunco . There's a specific process for filing a UPS claim when the label is purchased through eBay using eBay's UPS account.
Instructions here:
https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643#section3
Handy step-by-step PDF tutorial here:
https://ir.ebaystatic.com/pictures/sc/pdf/UPS_Claims_Process_for_eBay_Sellers_2022.pdf
If you need more assistance after following those steps I suggest starting a new discussion thread.
kh-belma
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
brjunco
·2 years agoPer/UPS we cannot submit your claim at this time. Please make sure your information is accurate.
Otherwise contact your channel partner (UPS:E040 (UPS:E022)
SOLUTION: UPS Claim MUST click on e commerce with (your) ebay email address
Claim went through UPS * It's a MIRACLE
I now ship Large/Heavy items through FedEx ONLY.
ebay customer service is un-aware of this correct procedure; neither is UPS aware of this correct procedure.
HOPE this HELPS ebay seller's shipping via UPS with Damage and/or Lost Package(s)
(FACT: There is NO Personal Phone Contact available at UPS)
silverstatetreasureboxes
·4 years ago@pierangler
Your account number your looking for is a 6 digits series followed after the initial 1Z on a UPS tracking, usually 3 alpha and 3 numerical.
406mac
·3 years agoI recently tried to open a UPS Claim and could never get past the UPS Website Claim Area on line...I was told by UPS "Hello Malcom. If the label was created by eBay, we would suggest contact them so, they can access to their Ups.com account and start the claim process for you. -- Sasha." is anybody familiar with this new process for filing UPS claims through Ebay? Thanks for any help...