Undelivered Package – Request for Assistance
I am writing to report an issue regarding a package I shipped to a buyer. Despite being marked as shipped, the package has not been delivered to the buyer, and I would like to request assistance in resolving this matter and I have not yet received payment
Details of the Transaction:
-Item No:127369877404
-Order15-13589-73625
-Sales record no.102
-Sold on Sep 18, 2025
-Tracking: ESUS283173368
2 comments
wastingtime101
·11 months agoHang on - you shipped a comic book with eBay Standard Envelope? Item does not qualify for the service. It's way too large. That's where you messed up. Don't be surprised if it gets to the buyer, or is returned to you, with "postage due" at the Priority retail rate.
Change all of your comic book listings to Ground Advantage and ship as packages. They do not qualify for letter service.
Review this page for packing requirements (size, flexibility, label placement, etc) and a downloadable list of eligible categories (qualifying items must be listed in a qualifying category):
Seller Center - eBay Standard Envelope
Read this page for more service details:
Policy Help Page - eBay Standard Envelope
Review this page for the fine print (like items over $20 don't qualify, for example):
Terms of Service - eBay Standard Envelope
wastingtime101
·11 months agoIt's possible the buyer received the item or will receive it soon, but if there is no delivery scan there will be nothing at all you can do to speed up the payment hold. You'll have to wait up to 30 days for eBay to release the funds.
Most times ESE labels don't receive tracking scans comes down to sellers not following packing requirements for the service, for example packing too rigid.
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eBay Standard Envelope (ESE) is a metered machinable letter mail shipment so it does not receive traditional tracking scans. The clerk at the PO counter cannot scan it and you can't track it on the USPS website. The envelopes are scanned by sorting machinery at distribution centers along the way and tracking will appear on eBay.
Common reasons ESE labels don't get scanned include:
- Overpacking. Envelopes are too stiff. It's not recommended to use trading card top loaders or cardboard mailers. Envelope should be flexible enough to wrap around a water bottle.
- Using ineligible packing material such as a bubble envelope.
- Placement of label. Label should be placed in the upper right corner with approx 1/8"-1/4" clearance from edges, just like you'd position a postage stamp. If it's placed too far from the corner (like in the middle of a long envelope) the machinery may not scan it.
- Securing items like in the center of the envelope. The center of the envelope needs to be the most flexible part. It's better to secure single items off to the right (opposite side of label barcode).
- Printer ink is not dark enough, or label color is too bright (stick to white labels if you can).
- Regional issues with sorting machines, volume processing, picky USPS employees, etc.
With ESE, a 'delivered' scan generally occurs at the last sort facility before it gets to the buyer; sometimes the buyer will receive their order a few days after the delivered scan.
If a buyer files a not received claim, you do have insurance coverage and the claims process is outlined on this page: https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=5308