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Two USPS issues in two days with home delivery issues
i had two boxes show back up return to sender from USPS. One saying insufficient address, the other saying no such number. Both are first class shipments using labels from Ebay's order page.
I reached out to each buyer and showed the photos and both seem to know that USPS has issues delivering to their home, but didn't bother to use their po box or send a message prior to ordering/after.
How should I respond? This is the first time out of thousands of shipments I am having this issue. Is USPS suddenly doing this across the board, or did it all just happen at once to me?
To protect myself, should I refund them minus the initial shipping charge, relist, then mention they need to update their profile with the po box so that I can get it to actually show as delivered for Ebay metrics?
kh-vince
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
tlfgh0
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caseypl
OP3 years agoI appreciate all the responses. Both buyers have PO boxes, so it's obviously a known issues.
These are smaller cost items, likely only $4 to $5 to reship, so I'm just gonna use the PO boxes provided and ship. Sales have been good.... like a $10k past 30 day average since it's tax return season, so hopefully they just leave positive feedback for the effort. Long-term though, I can't run a business losing $5 extra dollars per transaction, so....
Going forward, I will now put a line in all my listings that I have had some issues with USPS deliveries and if they have a PO box because of issues with home delivery, they should contact me prior to ordering.
a_c_green
·3 years agoBut were the PO Box numbers actually on the Ship-To: addresses that were returned to you? Generally a PO Box address is good as gold, but the buyer still has to, you know, type it in. Putting down the street address of the post office but forgetting the box number is not something that will get flagged as an error during address validation when the label is purchased.
caseypl
OP3 years agoThe addresses on the order pages are residential houses and is what I used.
After I contacted them, they messaged me that they do have a PO box and provided me the address for those.
toysaver
·3 years agoDid you buy the shipping labels on eBay. They have address correction software that should have picked up any errors.
theteamsetguy
·3 years ago@toysaver ,
Yes according to OP.
buyselljack2016
·3 years agoAddresses may be good addresses, but not all addresses are PO delivery addresses.
beyond that..................... eBay labels, from what has often been posted, are notorious for printing out with erroneous/incomplete addresses
Unavailable member
·3 years agoI would refund minus the shipping since you did ship to the addresses given by the buyers. If they still want the items they would need to correct their address first prior to purchasing.
bamorris
·3 years agoYou'd probably want to eat the shipping charges. The customer didn't receive their items, why would they pay for shipping?
It sounds like an issue you should take up with the post office. I'm not sure what the buyer could have done by sending you a message. It isn't like we can, as sellers, change the shipping address on a label. I suppose you could have canceled the items.
If they are residential addresses, did you do any research to see why they would be insufficiently addressed? Do they show up on street view?
If they're both first class, you're not out a ton of money refunding the entire purchase price to the buyers. I don't think it is their fault the Post Office can't deliver to them.
To protect yourself, I'd give them a 100 percent refund and just relist. I think it would be risky to your feedback rating by shorting them the postal fees paid.
buyselljack2016
·3 years agoYou'd probably want to eat the shipping charges. The customer didn't receive their items, why would they pay for shipping?
It sounds like an issue you should take up with the post office.
--------------------------------------------
per the OP
"both seem to know that USPS has issues delivering to their home, but didn't bother to use their po box or send a message prior to ordering/after."
Not a PO issue. Buyer issue failing to provide the correct delivery info.
bamorris
·3 years agoI don't know. I don't think 5 dollars or whatever the cost was for first class is worth the risk of a negative feedback. But it's the original poster's account, they're free to do with it as they please.
They could still get a negative with a 100 percent refund. But it would be much less likely.
buyselljack2016
·3 years agoNot disputing that they could do that. (refund)
Just clarifying the source of the "delivery issue".
again----------- buyer error.
Last one I had I indeed did do a full refund, and that buyer went on my "friends" list.
Negative feedback for a buyer error. Yes that can happen
stainlessenginecovers
·3 years agoYes; refund minus shipping cost.
Tell customer to change address to their PO Box (if they have one?)
Get customer to 'confirm' they want the item.
Relist at same price of 'won auction' as a Buy It Now, Immediate Payment Required and tell the customer, after they confirm they still want to 'buy' the item, that you are listing it now, they need to 'buy it now' and quickly before someone else does (if someone else does, not your problem). You will be giving that customer the 12 digit number- they can put it in any search box top of the page and it will take them to that item.
fama6676
·2 years agoDealing with Two USPS Issues in Two Days: Home Delivery Problems and Kitchen Repair Concerns. If you're facing mail delivery hiccups alongside urgent kitchen repair needs, this article discusses how to navigate these concurrent challenges.