Tracking said package was delivered but the postal inspector stated the package was delivered to another address. He can't tell me what is the address.
Tracking said package was delivered but the postal inspector stated the package was delivered to another address. He can't tell me what is the address.
3 comments
dbmm-media
·1 week agothe postal inspector stated the package was delivered to another address.
you actually contacted the postal inspector?
you could have got the same info from your local post office
skittlebird714
·1 week agoI've had a few sellers tell me my shipping address is incomplete or incorrect and ask be to give them my full address. Since when can't a seller obtain that information from ebay? The majority of people I buy from have no problem shipping something to me. They usually print a label. Sellers that claim they can't ship an item until you send them your correct address sound like scammers to me. I'm dealing with one right now.
eburtonlab
·1 week ago@buoy444
If the package had someone else's name and address, you don't actually need to know the other address, but it would be helpful if you could get documentation that says the package was not addressed to YOU.
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation.
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.