Standard Ebay Shipping Communication to Buyers
We began using standard shipping labels recently and we have run into more issues of buyers not understanding that the tracking on this is limited to shipped and delivered. The amount of questions and back and forth we have had is not tenable for the long run. Is there anyway Ebay can be more clear to buyers on this shipping option to help reduce the backlog of questions we get on a daily basis?
4 comments
onefootflipper2
·3 years agoI never got more than 2-3 messages a day on card tracking and standard envelope issues even when I was shipping 2000 card orders a month. Just make a copy and paste.
wastingtime101
·3 years agoHey @sportcardmktplace. There are comments links on most seller pages - fill out the one on the Orders page with this request.
In the meantime, can you set up a macro or a copy/paste situation to address these inquiries quickly?
reaperripssportscards
·3 years agoWe have done both as you know most people don’t really read everything they see but imho there needs to be a pop up of some sort when someone chooses this at the checkout to explain hey this is what you are getting . Can’t rely on sellers only to improve a product that we have no control over .
wastingtime101
·3 years agoJust curious - have you plugged any of the tracking numbers on this page to see if it brings up more tracking info? If you're successful then you may want to start sending buyers here to track the ESUS numbers: https://parcelsapp.com/en