Shipping policies
Suddenly my shipping options have changed. I can't choose a shipping method. I can only choose a previously set up shipping policy. What gives?
2 comments
Suddenly my shipping options have changed. I can't choose a shipping method. I can only choose a previously set up shipping policy. What gives?
roastedsaurus
·4 months agoI'll add that you need to go to business policies and set up shipping policies for the various methods you typically use. Once they are set up when you do a listing they will appear in a drop down box for you to select. Keep in mind though that if you have 2 methods in the same policy, for example, UPS ground and Fedex ground, the first one in your policy appears on your listing, which may not be the cheapest one. Customer has to click on shipping info to see all the available options.
While you are at it, you probably also need to set up payment and return policies as well. I'm not positive, but once you have business policies turned on you need to have all 3, shipping, payment, returns all set up.
jonathanbrightlight
·4 months agoYou've been opted into the Business Policies feature. You can create or edit policies with the dropdown to the right (the three dots button), or from Listings -> Business Policies in the Seller Hub, and if you prefer, you can opt out on that page too. I love Business Policies, though, they're especially helpful if you ever need to update any of your shipping settings (handling time, shipping and handling cost, shipping options), so I would suggest testing it out before you opt out. Up to you, though.