Shipping Label Marked as Delivered Immediately After Purchase – What's Going On?
Hi everyone,
I just purchased a USPS shipping label through eBay for a recent sale, and to my surprise, the tracking status immediately showed the item as "Delivered"—even though I haven't even dropped it off at the post office yet!
Has anyone else experienced this issue? This may confuse the buyer or cause a case to be opened against me. Is this a USPS glitch or something related to eBay's label system?
I appreciate any insight or advice on how to handle this situation. I appreciate any help you can provide.
1 comment
wastingtime101
·1 year agoHi @inamkh_0 . This is a USPS issue - the same thing has been happening with USPS labels purchased through Etsy.
eBay released an official update which is pinned to the top of this forum.
https://community.ebay.com/t5/Shipping/Tracking-info-update/m-p/35140940#M507389
"We've identified a small number of USPS tracking numbers for eBay-purchased labels that show tracking activity—such as a 'Delivered' status—before the label was actually created. If you have an unshipped order affected by this issue, please purchase and use a new shipping label to fulfill the order. Since the original labels cannot be voided, we will refund their cost.
For any affected orders that have already shipped, we are working with USPS to ensure delivery is not disrupted. We will also protect your seller performance metrics, including tracking uploads, late shipments, defects, and negative feedback related to these transactions.
Transactions impacted by this issue will display accurate tracking events on eBay, although the USPS website may show tracking information from a previous shipment.""