Shipping Label Issue

I accidentally had USPS worker scan two different QR code Because one has wrong address. Due to communicate barrier (myself as deaf.)

So my issue is that one correct tracking code is shipped and delivered. However what about the 2nd tracking code that has error, it said 'still in transit'. How can I cancel them? I went through the shipping/label managing tab where I can cancel, but this one It seem I could not cancel because it is already scanned..
Is there a way can I contact a customer support through some sort text chat?

shekushm-0

1 View listings

Posted 4 months ago·Last reply 4 months ago

2 comments

bonanza125

·4 months ago

8845 View listings

You do not need to contact customer support. Once a label has been scanned it is considered used and you can't cancel the label.

christworks

·4 months ago

1329 View listings

@shekushm-0 Unfortunately now that it was scanned, you cannot cancel it nor be refunded. You'll have to take the loss on the shipping. There really isn't anything more for you to do. I'm sorry I do not have better news.