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Shipping Delays
I recently sold and shipped an item USPS 1 to 3 Business Day Priority. I paid shipping, as it was listed as free shipping to the buyer, and it shipped the next business day, following the sale. Delivery was originally scheduled for December 12th. Now it's showing a revised delivery date of December 18th. While this is out of my control, I'm worried about the buyer's viewpoint and how that may result in a INR or negative feedback.
Question: Should I contact the buyer as a courtesy and preemptive action, notifying her that I'm aware of and monitoring the shipping delay, or just let sleeping dogs lie? I also have a subsequent sale for which I anticipate a similar scenario. Thanks for any insight and advice!
kh-phdan
·2 years agoHello Everyone,
Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue discussing this topic.
Thanks for understanding!
lilbama911
·5 years agoRE: Question: Should I contact the buyer as a courtesy and preemptive action, notifying her that I'm aware of and monitoring the shipping delay,
As a courtesy, I would contact the buyer with an update on their delivery status. As a seller, doing this shows concern. In fact, I would also copy nd paste the revised delivery date in the email.
To not do anything could lead to an open case, which you want to avoid.
southernfriedbelle
OP5 years agoIn the past, I would have done that without hesitation. When I first became a member of eBay, communication was viewed as positive, and as one of the traits of a good seller. However, eBay has changed so much since that time, and it now seems as though unnecessarily contacting a buyer is opening a can of worms. I don't know exactly why that is, except perhaps for the huge expansion of eBay, and the resulting increase in dishonesty and fraud on both sides, combined with a growing preference for a strictly business/impersonal approach to e-commerce, in general.
I am loathe to start something when right now, there is no communication from the buyer to which I need to respond. Surely, they are keeping up with the tracking, and can see what's going on. The package was shipped and left the post office where I am within 1 business day of the sale. After that, I don't have any control over the mail system.
poetic_wisdom
·2 years agoI always proactively communicate with buyers. Never had an issue so far.