Shipment Received, Package acceptance pending
Hi there!
I apologize if this is silly but I am new to eBay and I won my very first auction of some live shrimp! I was very excited to win and they were supposedly shipped out on Monday. It is now Saturday and it has the same status of acceptance pending this whole week. I’ve messaged the seller once before shipping (unrelated to this, it was about the winter weather) and once after about the package status voicing my concerns with no reply at all to either message. I’m just at a loss of what to do and concerned for my live shrimp! I wouldn’t care so much if it was a replaceable object. Can I contact USPS at all or what should be my next course of action? And if I never receive my shrimp and still don’t get any seller communication, how can I go about getting my $100 back through eBay? How long should I give the seller?
Thank you for any information!
12345jamesstamps
·1 year ago'live shrimp'...is this for feeding your tropical fish at home in aquariums?
I usually would purchase these in a Pet Store.
If item not received on 'Delivery : estimated date of delivery'...open a claim.
If item (not alive)...open a claim not as described.
wastingtime101
·1 year agoHi @zal_6436 . eBay shows an estimated delivery date for every purchase. Check your email confirmation and look at the latest date in the estimated delivery window. If your item doesn't arrive by that date you can file a non-receipt claim.
Typically I'd advise before filing a claim to check your purchase history page to see if the seller provided tracking and if the package is showing active tracking movement to your location. If the package is still moving with the carrier, give it more time for delivery before filing a claim. Since you've already done that, all you need to worry about at this stage is the estimated delivery date.
You have 30 days from the latest estimated delivery date to file a claim. Instructions (and a big blue button) here: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042