ShipCover Insurance (PiP) blocked me after 2 claims in 3 months.
ShipCover Insurance (PiP) blocked me after 2 claims in 3 months.
I've been blocked from using ShipCover Insurance (PiP) through eBay. The last couple of labels I tried to print with PiP insurance came back with an error, but no exact error reason. When I changed the insurance from PiP to USPS, the labels printed fine.
I reached out to PiP and got this response:
[[[The claims you have incurred while using the ShipCover program have placed you within the set parameters for no longer being able to insure through eBay’s ShipCover.
State insurance departments allow insurance companies to decline to provide insurance coverage to any individual or company based on loss experience.
For all future shipments, you will need to return to insuring with the carrier or find another third party insurance carrier.]]]
I've insured 100s of items with PiP over the years.
Yes, lately USPS has been horrible with how they've handled posters. In the past few months, I've had half a dozen posters destroyed by their poor handling. That is more than I have in the previous years.
My frustration is also with eBay. If eBay's ShipCover Insurance is no longer available to me, then please don't show it as an option when buying labels.
Also, when trying to purchase a label with PiP insurance, the error should say "You are no longer able to use Ship Cover Insurance." NOT "Something is wrong. Please try again later." I tired 3 times before figuring out it was a PiP issue.
I've had some slimy transaction with PiP in the past month. Them trying to avoid paying a claim, so I'm not really sad about them banning me.
I Hope You're Having An Extraordinary 2023!
Sincerely,
Bruce "ImaPaqRat" Fisher
Remember: People don't stop playing because they grow old; they grow old because they stop playing! So, NEVER STOP PLAYING!
kh_femi
·4 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
chris13
·3 years agoI know it seems like your total history with them should be taken into account, but I suspect this isnt how their risk metrics work. Last month I moved our Homeowner's insurance from carrier X to Y and when doing so explored this. They said 21yrs with the prior company didnt matter, only whether I had ANY claims in the last 7yr period. Even one claim meant being put into a higher risk category. This could be indicative of recent storms, large trees, higher crime, whatever...nothing to do with me.
Your comment about the USPS issues hints at how they may think about risk. You might be the best customer they ever had, but their risk comes from aggregate risk: e.g. the services used in your area, not just from you.
Just another perspective from someone who use to manage risk as a job.
Best wishes.
shipcover
·3 years agoThank you for this post regarding the fact that you are no longer eligible to purchase ShipCover insurance for your eBay labels. Unfortunately, our records show 8 claims in the past year. Eligibility for ShipCover is based on both loss frequency and loss dollar amount. We do appreciate that you enjoyed insuring with ShipCover while it was available to you!
imapaqrat
OP3 years agoCan you tell me how many packages I've insured with shipcover?
imapaqrat
OP3 years agoI did some of my own digging and yes, in the last year I have 8 claims filed. But only 4 were approved and paid. The other 4 were for USPS lost items, that were delivered after the claim was opened, so I closed those claims.
Just for clarification. I've already insured a number of packages with USPS.
finalfantasy3
·3 years agoI had PIP send me a warning email that they would eventually block me if trends continued.
Simply put, insurance companies want the total payouts you pay them, to exceed the total payouts they pay you. When the house is losing, and they view it as likely they will keep losing money on you, it then makes sense to get rid of you.
Of course when you see you are paying more to insurance companies than you are receiving back in claims payouts, you are better off acting as your own insurance company and putting that money in your own pot, you'll come out ahead.
A veteran eBay seller will know the right times to buy insurance, and come out on top. For example, if an insurance company charges 2% of the order total, yet you have a 5% history of lost mail to a certain country, this is where you buy insurance and will always win over time, and thus why insurance companies don't want anything to do with you.
Same reason people get banned from casinos, for winning too much.
skl660
·4 months agoIt just happened to me too. 3 years after your experience! Blocked after just one claim this year in March.
The worst thing is to be lied at by ebay help line which I called 4 times and got told they would open an IT ticket and solve the problem. They knew very well that I was blocked and did not tell me.
what a waist of time!
rfmtm
·3 years agoBest third party insurer is ShipSAVER, which integrates with ebay. Cheaper, easier, and faster claims than either USPS or ShipCover.
vintagecraze50
·3 years agoUSPS is much more reliable in paying out claims. I would never use that ship cover insurance. They probably make you jump through hoops to get covered. Definately would not want to take a chance on them with any ultra expensive item. They are probably like medical insurance claims, a pain in the butt.