Seller requesting e-mail address for return label but nowhere for me to add it
I received a damaged item. I clicked to return item and chose arrived damaged option. Seller approved return and the Ebay message at the top says seller will be sending me a return label before the 30th. However, in the "here's what happened" section of the return, they added a message requesting my e-mail address for the return label. Problem is, I don't see any way for me to add comments to return case.
I was ready to message the seller and tell them this, but after looking over their feedback closer, I see a lot of people who had problems with returns. So they must be pretty familiar with the return process and makes me concerned they might be trying to pull something. It seems I am not familiar with the current return process. Last time I was involved in a return as a seller was over a year ago- I agreed to the return and Ebay send them a label. The item arrived back and I refunded. I can't remember the last time I had a return as a buyer, but I don't recall any issues.
So my questions are-
Is there some known seller trick they might be pulling here? Why would they need my e-mail address and how don't they already have it?
Why doesn't my return show up in the resolution center? Is it because it hasn't been escalated? If so, when will the option escalate it show up? Should I wait for that time to come and escalate it? Or will I be viewed as having ignored their request for an e-mail address even though I have no way to provide it?
rnranimal
OP5 years agoI messaged the seller and told them I can't add comments to the return page or include e-mail addresses in Ebay messages. They then replied that they sent me a label to XXXX address which was one of those cloaked Ebay e-mails, but I received no label and nothing is showing up in the return page. Still says the seller will send me a label. I replied telling them all this and they just replied asking for me to provide an e-mail address for the label. So this has turned into a who's on first game. I asked one more time how I should provide them an e-mail. Next I guess I'll just wait until I can have Ebay step in.
I don't know if they are just hoping that if they make this a pain, I'll drop it or if there is something they can actually pull to get away with not having to actually follow through with the return but I'd appreciate any guidance on what I should do in this situation. Their feedbacks have mentions of them making the return process very difficult and also not actually giving refunds.
uncle-papaw
·5 years agoThe seller can click on order details in the seller hub and see an email address for you. It's actually an email address that goes through ebay first and then they forward it to you. They do this to prevent people from contacting you directly to offer sales outside of ebay.
rnranimal
OP5 years agoThe seller claimed to have sent a label to such an address but I never received one. I also have no idea if the address they quoted to me is actually attached to me. Am I able to see somewhere what my Ebay e-mail address looks like to others? Or is it not the same every time?
I would prefer to stay within the Ebay system for this return and don't understand why they can't provide me a shipping label without me giving them a way to contact me outside Ebay.
rosalove3
·1 year agowhat happened in the end? im on the same boat now