Return an item through a Return Case
I purchased a faulty item. I asked to return the item and won the case. I have yet to receive the shipping information to return the item. When should I expect to receive this information to return the item? Do I wait for Ebay or just send it to the person who shipped it to me.
I have done this before, and Ebay provided a shipping label to me.
9 comments
soh.maryl
·2 years agoThere seems to be a little confusion here.
Were you refunded?
they_call_me_hodg
OP2 years ago@soh.maryl , Ebay says I will receive a refund but I have not seen the refund in my account. It could take a couple of days. So I should be getting one.
pjcdn2005
·2 years agoHave you already been refunded? If so, you aren’t expected by eBay to return the item.
they_call_me_hodg
OP2 years agoNot yet, Ebay says I should receive one in 3-5 days. This is what the case says:
Outcome: This case was found in your favor.This case was found in your favor.
More info: The seller didn't respond to this case.
I am just wondering how to send the product back to the seller.
Unavailable member
·2 years agoIf you received a message saying the case was found in your favor then you received a refund without requiring you return the item.
Another words you can keep the item, throw it in the trash, sell it or give it away. It is yours.
bennotbill
·2 years agoIf the seller wants the item back they will have to contact you and provide the postage in some form or other.
soh.maryl
·2 years agoYou do not return the item to the seller unless/until you receive a prepaid return label to do so.
From what you've posted here, it would seem that your seller neglected to respond to the case.
If you were refunded, that means you are free to do whatever you want with whatever you received.
robbie31415
·2 years agoWhat do you mean by 'won the case'.
If the return is closed then you don't need to return the item.
kensgiftshop
·2 years agoIf the case has been open 4 days, return to the case and see if you can ask Ebay to step in.