request opened for item not delivered but it was
shipped an item, USPS states it was delivered, buyer claims they did not receive it and wants a refund. the tracking numbers show it was delivered and I do not want to refund the purchase. how do you handle this?
7 comments
jr11302012
OP2 weeks agoThank you all for your help. The case was closed in my favor,
r_lresale
·3 weeks agoIf they opened an INR just respond with the tracking number inside the case and if it shows delivered the case will close in your favor.
neojapanvideo
·3 weeks agoim in the same boat, i did this, responded with tracking but after that costumer keeps sending messages inside the claim stating "wheres my item" also he said neighbors said the mailman is wreckless, other than that i have not replied to him, should you answer a costumer at all in this case? thanks im sure this will also help the author of this post
r_lresale
·3 weeks agoIf the tracking showed delivered and ebay hasn't closed the case, see if you are able to request ebay to close it.
fm2000
·3 weeks agoYou may have to have eBay "step in" and close it. Open up the INR case, and choose "ask eBay to step in", it takes a few days after responding with tracking to be enabled. Since you have a successful delivery scan, you should win and the INR case will close.
Sellers will win in cases like this, but it is an still an awful position to be in. I have heard of eBay giving "courtesy refunds" in these cases if the item is small value, but that isn't a given and I can't even confirm 100% they do it at all. Regardless, what a terrible position to be in, one incompetent delivery person or a porch pirate can ruin a seller's reputation with a customer for something 100% beyond their control.
neojapanvideo
·3 weeks agoStill no option available, but now its awaiting my response, should I submit the tracking again? or respond to him? thanks for the replies
fm2000
·3 weeks agoYou could reply with the tracking number (it should already be filled in), and then wait 4-5 days. The option for eBay to step in should then be available.
Given the time that has gone by, you might want to now contact eBay directly (as painful as it can be.) Might be an eBay glitch going on.