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Question regarding item stuck in transit
I purchased on item last month that had an estimated delivery date of 3/15. The item has not had a tracking update since 3/11. I opened an item not received request asking for a refund because the 30 day time limit is approaching. The seller response that it is out of their hands and they cannot do anything until I receive the item and send it back to them. They sent me tracking info, which I already had, so they really didn't help me. I understand that they have no control over the item being stuck in transit, but it doesn't look like I am going to receive it anytime soon, if at all. I want to be fair, but I am concerned about the time limit I have to get this handled. Advice?
3 comments
kh-gary
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
omarh2
·2 years agoDid you ever get your money back?
I was just wondering because I'm in a similar situation except in my case the shipping company (FedEx) is saying that they won't deliver it to me because it was damaged so its stuck in "transit" pending for the past 5 days and I'm worried I wont' be able to get my money back since the seller's only response was that its in transit.
I just filed an item not received through eBay so I have to wait 3 days before I can ask eBay to step in...hopefully when they step in they don't say that its in transit and I need to just keep waiting....indefinitely
wastingtime101
·2 years agoeBay may put an extension on the non-receipt claim to allow additional time since there are recent tracking scans, but when the extension expires you will be refunded if the package hasn't been delivered yet @omarh2 .