PRODUCT NEVER RECEIVED
Hi There,
I have purchased an automotive spare part from a seller in the US and paid for an international delivery here in Mexico City. I´ve never got the product. The carrier sent me a message stating that the package cannot be delivered so they have sent a "compensation" to the ecommerce platform. I´ve sent a message to ebay, and their answer is that they´ve got a "delivery document" from the carrier, so the case is closed. I cannot appeal. I have contacted the seller and they say...I must contact ebay, since the product was sent using their courrier services.
Any hint on what I can do in this case?
Thank you !!
4 comments
wastingtime101
·1 year agoHi @vlizanop . Because this was an eBay International Shipping (eIS) package, the seller is correct that this is between you and eBay. Once the package was delivered to eBay's hub in the US the seller was removed from the equation.
Send a DM to one of eBay's social CS teams: ebay on facebook or askebay on X - upload a photo of the document the carrier provided saying they could not deliver.
vlizanop
OP1 year agoThank you very MUCH!! I will follow your advice.
wastingtime101
·1 year agoDo you know why the package could not be delivered @vlizanop ?
If this was a situation where you provided an invalid / incomplete address then eBay will not cover you. If this was a situation where the carrier attempted delivery, eBay will not cover you. If the carrier couldn't deliver because you didn't pay customs/duties then eBay will not cover you.
If this was a situation where the carrier was at fault, then eBay should cover you. For example, if the carrier lost the package.
pikabo-icu
·1 year ago@vlizanop Have you returned to the order and tried to open a case for "I did not receive it"?