Problems with delivery to ebay international seller hub in Glendale Hills
I sent my package to the Center by Fedex. Fedex confirmed delivery on May 29. I relaxed. A few days ago my nightmare started. Buyer in Mexico (I do not ship to Mexico, ebay decided to do it with this mechanism) complained that he had not received the package. For some unknown reason I was unable to complete the correct tracking number from Fedex in the ebay system. I have all the documentation from FedEx. Apparently the package went to the Domestic hub instead of the International hub and ebay made no effort that I know to find it. Bottom line. They refunded the full price to the buyer, did not find the package and said they will charge me the full price, keeping all the ebay commissions. I have been a member of ebay for 25 years with an impeccable reputation. I feel totally disappointed by the company. Any advice on how to deal with this? Thank you.
ryry-jj
·1 year agoHave you contacted the social media reps? eBay is aware of this issue, see the link and the post pinned to the top of the shipping page.
https://community.ebay.com/t5/Shipping/Tracking-info-update/m-p/35140940#M507389
Your tracking number could very well be one of these they have identified
wastingtime101
·1 year agoOP's issue is 100% unrelated to the pinned post @ryry-jj . That's a USPS issue.
I've been working with the OP via messages - it's kind of a complex situation.
broli.com
OP1 year agoThank you very much. I shipped with FedEx not USPS. I have their proof of delivery. I had no chance to work it out with eBay.
reallynicestamps
·1 year agoThe phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
broli.com
OP1 year agoHi everybody here!
I am a bit lost. To make this as simple as possible. How can I appeal at eBay to reconsider my case. I had no chance to ´present my documentation and they rejected it. Technically I have 30 days but I do not understand how and where to present it.
I have proof of delivery by FedEx to the Glendale Hills Shipping Hub.
I have a valid FedEx tracking nr. However I was unable to load it on eBay, I have a screen capture of eBay saying that my number had already been used by somebody else.
Where should I present my documentation?
@wastingtime101
Thanks!
krazzykats
·1 year agoeBay International Shipping | eBay.com
eBay International Shipping Program is being expanded to international sellers
eBay International Shipping | eBay
Global Shipping Programme | eBay
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marnotom!
·1 year agoJust to back up @wastingtime101 's post, this point about the two shipping hubs confuses me and sounds like nonsense spewed by a telephone rep who either doesn't understand how the eBay International Shipping system works or was trying to get you off the phone. Reports on this board suggest that the online chat option or contacting eBay through Facebook or X / Twitter gets you better customer service, and it wouldn't hurt to try going through that route, @broli.com.
wastingtime101
·1 year agoI'm trying to work with this seller via PM @marnotom! . I am obviously not going to reveal their personal info - I'll just say this specific transaction is complicated; it's not straightforward as it appears in this discussion, and our typical advice on eIS may not apply.
marnotom!
·1 year agoThanks for that update, @wastingtime101. As the OP hadn’t posted a response here, I thought I should give them another option in case they weren’t comfortable in taking up your offer.
broli.com
OP1 year agoThanks for your comments. Besides the problem itself, the difficulties on getting help from ebay have been the biggest frustration. I appreciate your comments. I tried to get help from the very begging with the online chat on ebay, but its structured nature did not help me at all in this case. I asked to talk with an agent, they called me back. I thought I had explained my case well and provided the necessary information but it was not the case. They just went against me and cancelled the transaction. Is there another free format chat option with eBay that you might recommend me? This forum is the best I have found and I appreciate your help as well as that of wastingtime101.
ryry-jj
·1 year agoThat is an issue if you cant get the correct tracking number updated, that is the key to buyer protection. Why couldn't you get it uploaded?
broli.com
OP1 year agoWhen I put the FedEx tracking number on ebay I got a message saying that the number had been used by another member. The number was correctly typed. I tried it several times. FedEx confirmed me delivery to Glendale Hills. Later I called ebay they took notice but no action. It seems the package was sent to the domestic shipping hub and not the international one. They made no effort to find it that I know. They did not ask me for proof from FedEx which I have. They cancelled the transaction. I was left helpless.
wastingtime101
·1 year agoI don't know what that means. There is one (currently active) hub for eBay International Shipping and it's located in Glendale Heights, IL.
Can you send me a PM with the tracking number @broli.com ?
broli.com
OP1 year agoDone. Thanks.
wastingtime101
·1 year ago>>I was unable to complete the correct tracking number from Fedex in the ebay system
What does that mean @broli.com ?
If you entered tracking to the transaction and tracking confirmed delivery to the hub in Glendale Heights, your seller protection would have kicked in.
Sounds like you had a problem uploading tracking? What happened, exactly?
broli.com
OP1 year agoWhen I imputed the FedEx tracking number, ebay did not accept it. It gave a message saying that the number had been used by another seller. I tried several times. I got advice of delivery by FedEx to Glendale Hills. I talked to ebay. They did not give me the opportunity to provide copies of FedEx info. They decided to have the transaction cancelled and refund the buyer and charge me. Thanks for your help