Printing label
I printed an eBay label but my printer ate the first label, I printed it again. Did I get charged for the additional label?
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I printed an eBay label but my printer ate the first label, I printed it again. Did I get charged for the additional label?
wastingtime101
·7 months agoThat depends whether you used "reprint" on the first label or whether you used "purchase another label" the second time and generated a new label.
Edit to clarify: No charge if you used reprint. There is a charge if you purchased a second label.
Info below on how to reprint and how to cancel extra labels. Label cancellation instructions have a link where you can check to see how many labels you purchased.
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To reprint a label purchased through eBay, or download a copy of a QR code from the website, go to Seller Hub > Orders> Shipping Labels or My eBay > Shipping Labels, find the order and select Download Label from the Actions drop-down. The option to reprint is available for 7 days.
To reprint from the app you can tap on the order. Next, tap the arrow on the blue button at the bottom and select Manage Shipping. On the next screen you can access the label.
In addition, if you used the single label flow, you will find a PDF copy of the label attached to the email confirmation sent when you purchased the label.
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To cancel a shipping label purchased through eBay, go to Seller Hub > Orders > Shipping Labels or My eBay > Shipping Labels, find the label and select Cancel from the Actions drop-down. The cancel option is available for 28 days.
It typically takes between 7-21 days to receive a refund on an unused, voided label as the carrier wants to make sure the label isn't used. You'll see refunds on your original source of payment (eBay funds, bank, credit card, etc). More details & cancellation exceptions are explained on the eBay help page.